Customer Service Administrator Job Description
About the Role Our client is seeking a detail-oriented and customer-focused individual to join their dealership team in Dundalk.
This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced, customer-centric environment.
* Provide a friendly and professional front-line service to customers in person, over the phone, and via email.
* Handle customer enquiries and resolve issues promptly and efficiently.
* Support the sales and service departments with day-to-day administrative tasks.
* Manage and update customer records accurately using internal systems.
* C Coordinate vehicle documentation, warranties, and finance paperwork.
* Liaise with internal departments to ensure smooth communication and workflow.
* Assist in booking appointments, scheduling service visits, and managing follow-ups.
All interactions must reflect the company's commitment to exceptional service.
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Requirements
We are looking for candidates with:
* Previous experience in a customer service or administrative role (automotive industry experience an advantage).
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* Proficient in Microsoft Office and comfortable learning new software systems.
* A positive attitude, team player, and proactive problem-solver.
* The ability to handle multiple tasks and prioritise workload effectively.
Skills
Motors Admin CS Customer Service