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IT Support Technician (Local Technology Coordinator)
Role: IT Support Technician (Local Technology Coordinator)
Location: Dublin, Ireland
Reports To: IT Manager – EMEA Service Desk & Depot Operations
Skills Snapshot:
* Hands‑on IT support for employees (hardware & software troubleshooting)
* Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) support
* Windows device setup, configuration, and maintenance
* Hardware lifecycle management (procurement, deployment, ITAD)
* Endpoint management tools (Microsoft Intune / Endpoint Manager)
* ITIL framework knowledge (incident, problem, change management)
* Strong organisational and communication skills
* Customer‑focused, service‑oriented approach
* Pro-active attitude and willing to learn more
About the Role
We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on‑site technology contact primarily for our Irish offices, but also other EU offices. This role combines hardware asset management with hands‑on IT support for employees, ensuring reliable, secure, and efficient technology services across the region.
Key Responsibilities
* Provide first‑line and second‑line IT support for Sedgwick employees.
* Troubleshoot hardware, software, account access, MFA, VPN, and connectivity issues.
* Support Microsoft 365 applications and collaboration tools.
* Maintain accurate inventory of laptops, desktops, mobile devices, and peripherals.
* Oversee procurement, deployment, maintenance, upgrades, and secure disposal (ITAD).
* Prepare and configure new devices to company standards.
* Coordinate hardware rollouts, refresh cycles, and migrations.
* Ensure compliance with corporate security standards (encryption, antivirus, patching).
* Produce reports on hardware status and refresh needs.
* Document troubleshooting guides and vendor contacts.
* Other assigned duties given by central IT.
Qualifications & Skills
* Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
* 2/3+ years in IT support, asset management, or technology coordination.
* Strong knowledge of Windows hardware setup and troubleshooting.
* Familiarity with Microsoft Intune / Endpoint Manager.
* Proficiency in Microsoft 365 applications.
* Understanding of ITIL processes (incident, problem, change management).
* Excellent organisational and communication skills.
* Ability to work independently and manage multiple priorities.]
Benefits of working for Sedgwick in Ireland
* Bike to Work Scheme
* Tax Saver Travel Scheme
* Discounted onsite Gym Membership (Dublin 4)
* Discounted onsite Montessori (Dublin 4)
* EAP – Employee Assistance Programme
* Life Cover
* PHI – Permanent Health Insurance
* Exams & Professional Membership Fees
* Professional and personal development opportunities
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.