Job Description
The Associate Director, IT Operational Technology role ensures the reliable operation of the IOPS IT/OT infrastructure and operations.
This position provides administrative direction and support for daily operational activities of the IT Operations team, including responsibility for all hardware and communications infrastructure, software licensing, and desk-side support that meet short and long-term business goals of internal functional areas.
Key Responsibilities
* Ensure the reliable operation of the IOPS IT/OT infrastructure and operations by providing administrative direction and support for daily operational activities.
* Provide operational management of functions under established standards and processes set by corporate IT.
* Integrate local resources with global teams for Data Center Operations, Network Services, Telecom/communications, System Monitoring, Asset Management, Desktop Support, and Security.
* Coordinate portions of Identity and Access Management (IAAM) to ensure secure and efficient access to IT resources.
Requirements
* Bachelor's degree in Information Technology or related field.
* 10 years of progressively more responsible experience, including 10 years of management experience and a minimum of three years' experience in an FDA or similarly regulated environment.
* Management and delivery experience required, including management of a diverse technical team.
* Experience managing vendors and managed services.
* Experience in developing and deploying Service Level Agreements (SLAs), Metrics, and other best practices.
Benefits
* Inclusive and diverse culture.
* Comprehensive benefits, including health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off.