About the Role
The ideal candidate will be a strong communicator with excellent customer relationship skills. They must be able to engage with customers and represent the organization with expertise, ensuring exceptional service delivery.
* Key responsibilities include taking ownership of delivering an exceptional customer experience by meeting agreed service standards and working collaboratively with customers to identify suitable banking solutions.
* Embracing innovation is also crucial in this role, as the individual must consistently seek opportunities to improve processes and propose creative solutions.
* Demonstrating strong teamwork is essential, requiring effective contribution within a collaborative environment.
What You Will Bring
To succeed in this role, you will need:
* Evidence of excellent customer relationship skills, ability to engage with customers and represent the organization with expertise.
* A passion for delivering the best possible experience to our customers.
* The ability to work co-operatively with others across the organization to achieve shared objectives.
* Fulfilling customer requests, resolving problems, and responding to customers' questions through multiple channels.
* AAP/ QFA is desirable but there is opportunity to achieve your qualification as part of this role if not already held.
Why Work for Us
We are committed to offering our employees choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include:
* Market leading Pension Scheme
* Healthcare Scheme
* Variable Pay
* Employee Assistance Programme
* Family leave options
* Two volunteer days per year