Fivetran is the data foundation for AI.
The Fivetran platform moves, manages, and transforms data from every system a business runs on into a secure, reliable foundation engineered to evolve, with the flexibility to work across clouds, engines, and tools.
We're looking for a Senior Customer Advocacy Manager to build and scale a strategic advocacy program that brings customer voices to life across campaigns, content, and brand storytelling — creating a high-impact program that elevate our brand, influence buyers, and drive measurable business results.
As a senior individual contributor, you'll partner closely with leaders across Marketing, Sales, Customer Success, and Product to identify advocates, secure approvals, and drive projects from outreach through activation.
This is a high-ownership, hands-on role for someone who thrives on bringing structure, driving measurable impact, and turning customer momentum into a scalable growth engine.
This is a full-time position based out of our Dublin office.
Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
What You'll Do
Build and lead Fivetran's customer advocacy program from the ground up, shaping the strategy, systems, and processes to build a best-in-class function
Develop a multi-channel advocacy engine that brings customer stories to life across case studies, PR, speaking opportunities, and other high-impact programs
Lead programs like G2 and Gartner Peer Insights to strengthen credibility and support category leadership
Create scalable, efficient processes for intake, prioritization, usage rights management, and measurement
Track and communicate program impact across advocacy output, asset usage, pipeline influence, and brand visibility
Build trusted relationships with customers and act as a thoughtful steward of their stories, ensuring every advocacy opportunity is valuable, respectful, and aligned to their goals
Proven experience building and scaling a customer advocacy program in B2B SaaS, with a strong track record of execution
Ability to independently lead complex, cross-functional projects from kickoff to launch
Strong operational rigor, attention to detail, consistent follow-through
Highly organized, with experience managing multiple workflows and competing priorities
Experience defining and reporting on advocacy metrics and connecting programs to business impact
Clear, confident communicator with strong judgment around customer engagement, approvals, and brand representation
Perks and Benefits
100% employer-paid medical insurance
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Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
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May vary by country and worker type - please reach out to your recruiter for more information
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process.
If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form.
We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience.
Your request and any information provided will be kept confidential and will not impact your candidacy.
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