Job Title:Customer Services AssistantDepartment:Transport OperationsReports To:Operations ManagerLocation:Lusk, Co. DublinPurpose of the RoleWe are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their transportation needs are met efficiently and effectively.Hours of work: 11am 7pm Monday to Friday with 1 in 5 weekends. Days off in lieu given for weekend.Duties And ResponsibilitiesCustomer Interaction: Handle inbound and outbound customer inquiries via phone, email, and chat, providing timely and accurate information about our services.Problem Resolution: Address and resolve customer complaints and issues promptly, ensuring customer satisfaction and retention.Booking and Scheduling: Assist customers with booking and scheduling transportation services, including making changes and cancellations as needed.Data Management: Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.Collaboration: Work closely with other departments, such as operations and logistics, to ensure seamless service delivery.Feedback Collection: Gather and report customer feedback to help improve our services and customer experience.Policy Adherence: Ensure compliance with company policies, procedures, and regulatory requirements.Knowledge, Skills And Experience RequiredEducation:High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.Experience:Previous experience in a customer service role, preferably in the transport or logistics industry.SkillsExcellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. Proficiency in using CRM software and other customer service tools. Ability to multitask and manage time effectively. Attention to detail and accuracy in data entry.