Personal Lines Operations Director Job
About the Role:
This senior leadership position oversees the Personal Lines division, ensuring operational excellence and performance delivery across all functions.
* Lead and develop a team to deliver exceptional service, compliance, and results.
* Oversee motor, home, travel, and consumer insurance product operations.
* Implement strategies for efficiency, quality, and profitability growth.
* Transform processes and systems to support blended digital and human service delivery models.
* Negotiate terms with insurers and stakeholders that align with business goals.
* Maintain regulatory and internal governance compliance.
* Collaborate with cross-functional teams for growth, innovation, and improvement.
Requirements:
* Proven experience in Personal Lines operations within an insurance brokerage or insurer.
* CIP or APA qualified in General Insurance, with a minimum of 3 years' experience in a MCC Controlled Function.
* Minimum 3 years' experience in senior management or operational leadership.