Role Overview
The Export Booking Clerk is responsible for managing export shipment bookings from initial request through to confirmation, ensuring accuracy, efficiency, and compliance with company and carrier requirements. The role requires attention to detail, customer service skills, and the ability to coordinate with internal teams and external stakeholders.
Key Responsibilities
Process and manage export booking requests from customers and other MSC Agencies
Liaise with operations and logistics department to ensure we have vessel space and equipment to cover bookings
Ensure all booking details are accurate, including cargo type, weights, dimensions, and routing
Input and maintain booking data in internal MSC systems
Provide booking confirmations and updates to customers in a timely manner
Coordinate with documentation teams to ensure smooth shipment processing
Ensure compliance with international shipping regulations and company procedures
Handle customer queries and resolve booking‑related issues efficiently
Co‑ordinate with our intermodal department where we are requested to arrange trucking by clients
Key Requirements and Competencies
Previous experience in shipping, logistics, or freight forwarding (export operations preferred)
Good understanding of export processes and container shipping procedures
Excellent attention to detail and organisational skills
Good communication skills, both written and verbal
Ability to work under pressure and manage multiple bookings simultaneously
Proficiency in Microsoft Office
Customer‑focused with a proactive approach to problem‑solving
Familiarity with Incoterms and international trade practices
Problem‑solving and initiative
Time management and ability to prioritise tasks
Excellent communication skills
Career Level
Entry Level
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