We are The Dean Group. Dive into our company culture, where genuine individuals are celebrated and fun is integral. We specialise in design led, premium hotels, with a focus on art, culture and people. Always leading from the front, we grow careers internally, seeking the best and brightest. Driven by our ethos, our team collaborates with enthusiasm, pushing boundaries for both colleagues and customers.We are currently seeking an experienced Hotel Receptionist to join the team in The Dean, Dublin. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from youKey AreasWelcoming and assisting guests to ensure an exceptional arrival and departure experienceManaging front desk operations including check-ins, check-outs, and guest servicesMaintaining safety, cleanliness, and professionalism in public and reception areasHandling guest queries, bookings, and requests with efficiency and warmthSupporting night operations and upholding security proceduresJob PurposeAs the first and last point of contact, this role is essential in creating a lasting impression through exceptional service, attention to detail, and in-depth local knowledge. The Receptionist manages front desk operations, provides support across hotel departments, and ensures a smooth and secure environment for all guests. With a strong focus on professionalism and guest engagement, the role is ideal for someone with front office experience, strong system knowledge (Opera), and a passion for hospitality.Key DeliverablesGuest Experience & Front Desk OperationsGreet guests warmly and professionally upon arrival and throughout their stayCarry out check-in and check-out procedures accurately and efficiently using Opera PMSAnticipate guest needs and exceed expectations through personalised serviceAssist with luggage, directions, restaurant bookings, and local recommendationsRespond promptly to guest enquiries via phone, email, and in personService Standards & CleanlinessMaintain the reception area and public zones in a clean, welcoming, and presentable conditionConduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hoursEnsure all guest areas and access points meet safety, cleanliness, and accessibility standardsSafety, Security & ComplianceUphold hotel security protocols including monitoring access during night shiftsEnsure fire exits and emergency routes remain clean and unobstructedComply with hotel health & safety, fire regulations, and operational standardsSupport emergency procedures and be alert to unusual activity or guest needsCommunication & Team SupportLiaise with housekeeping, maintenance, and F&B departments to communicate guest needsSupport the night and day reception teams as required during busy periods or shift overlapsReport incidents, feedback, or technical issues to management in a timely mannerPreferred ExperiencePrevious experience as a hotel receptionist or front desk team member essentialStrong working knowledge of Opera PMSFluent English with excellent written and spoken communication skillsA friendly, outgoing personality with a passion for guest serviceKnowledge of local attractions preferredAbility to remain calm, organised, and efficient during high-pressure situationsBenefits:Global discounted staff room rates across the group50% off Food and 25% Beverage across the groupAccrued Annual Leave with ServiceFriends and Family discountGym Membership Discounts*Continual training and developmentCareer progression within the GroupGratuities *Meals on shiftBike to work schemeTaxsaver for travelRefer a friend schemeWellness at work events and access to wellness platformEmployment Assistance ProgrammeGroup discounts for cinema tickets, shopping deals etcTeam appreciation daysService recognitionRegular fun-filled activities and gatherings for all teams across the groupApplicable to certain positionsThe Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting The Dean Group to contact you for other opportunities within the GroupLP