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The Talbot Hotel Cork, part of the Talbot Collection, is currently recruiting for an experienced Front Office Supervisor.
The Talbot Collection is one of the Best Places to Work in Hospitality 2024, as awarded by Great Place to Work. Come experience it for yourself and join our team.
Main Duties:
1. Work alongside the Front Office Manager to ensure the smooth and efficient operation of the Reception desk, meeting guest requests at all times and maximizing revenue.
2. Coordinate solutions quickly when guests experience problems in their rooms by working with housekeeping and/or service staff.
3. Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired for new guests.
4. Work closely with the Front Office Manager and Revenue Manager to ensure consistent communication.
5. Ensure all standard operational procedures are followed by all staff on duty.
6. Assist with staff training.
7. Handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction.
The successful candidate will have:
* Familiarity with Hotsoft system.
* At least 2 years' hotel reception experience in a 4/5-star hotel environment.
* Ability to work on own initiative and as part of a team.
* Friendly and professional attitude.
* Fluent English, both written and spoken.
* Availability to work variable shifts.
* Excellent interpersonal and organizational skills.
This position involves shift and weekend work.
What we offer:
* Complimentary Leisure Club Membership
* Discounted Accommodation Rates
* Life Insurance
* Employee Counseling Line
* Bike to Work Scheme
***Talbot Hotel Cork is an equal opportunity employer***
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