About UsAtAbout UsAtCrescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.The RoleWe are seeking a Senior Commercial and Privacy Lawyer to join Crescendo’s commercial legal function and support our continued global expansion. In this role, you will join the commercial legal strategy across North America, Europe, and other key jurisdictions, partnering with executive stakeholders to scale our AI-powered services model while navigating complex regulatory, privacy, and data governance landscapes.You will serve as a critical partner to GTM, InfoSec, Product, and executive leadership—ensuring enterprise deal velocity, contract compliance, and AI-aligned legal innovation. This is an ideal opportunity for a strategic, execution-oriented legal leader who brings deep cross-border contracting expertise, a strong understanding of AI/data frameworks, and a passion for driving impact at the forefront of tech and customer experience.What You’ll Do:Strategic Leadership & Business EnablementResponsible for the global commercial legal function, aligning legal strategy with business objectives to support revenue growth and customer success in regulated and high-growth marketsServe as a senior legal advisor to Sales, Customer Success, and Executive teams on commercial transactions, partnerships, and go-to-market initiativesEnterprise Contracting & NegotiationOversee the negotiation and execution of complex enterprise agreements including MSAs, SaaS agreements, AI/ML, services contracts, and DPAs across global regionsResolve escalations and drive creative solutions that balance business needs with regulatory requirementsAI, Data, and Privacy GovernanceProvide strategic counsel on legal issues related to AI/ML deployment, data usage rights, model outputs, and emerging AI regulationsPartner with InfoSec and Compliance to ensure contracts reflect security standards (ISO, SOC 2) and privacy laws (GDPR, CCPA/CPRA, Schrems II, etc.)Commercial Infrastructure & Operational ScaleDevelop global legal infrastructure including contract templates, negotiation playbooks, escalation protocols, and enablement for internal stakeholdersImplement scalable processes and systems that streamline legal review while mitigating riskGlobal Expansion SupportStructure and advise on international partnerships, distribution models, reseller agreements, and cross-border data transfers to support Crescendo’s global footprint (LATAM, APAC, EU, U.S.)Stay ahead of evolving digital service laws and AI regulations globally, proactively advising leadership on implications and strategiesCross-Functional Collaboration and TrainingAct as a key strategic partner to Product, Engineering, Marketing, and People teams—translating legal complexity into business clarityChampion legal excellence while supporting Crescendo’s culture of innovation, velocity, and customer obsessionProviding training and guidance to internal teams on privacy, AI governance, and data protection best practicesWhat We Expect From You:Legal Experience & Domain ExpertiseLaw Degree required10+ years of legal experience, with at least 8 years of legal experience focused on commercial contracting, privacy and global legal operations within tech or AI-driven companies (1+ years of AI governance is a plus)Deep knowledge of U.S. and EU commercial and privacy law and AI Laws (EU AI Act, emerging US AI regulations,etc)Extensive experience negotiating enterprise SaaS, privacy and AI-related contractual agreementsCollaboration & Cross-Functional Leadership:Effective at working across departments, including product, engineering, finance and compliance, to embed legal best practices seamlesslyComfortable operating in a fast-moving environment, adjusting strategies in real-time while maintaining legal integrityWhat You’ll Get In Return:Remote working arrangementsCompetitive Base SalaryGenerous paid vacationAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentWhy Crescendo?We’re creating a new category: Augmented AIOur growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting startedOur model is built on outcomes, not buzzwords. That means we only win when our customers doYou’ll join a high-performing, customer-obsessed team that values speed, creativity, and craftWe’re remote-first, people-first, and purpose-drivenJoin us and help shape the future of customer experience.Company Culture Is At Our CoreOur core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.Care for others - Cooperate, empathize, and seek opportunities to put each other firstEmbrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitmentsTake ownership - Doing the right thing should come naturallyBe humble - Seek guidance, receive feedback, ask questions, and listen to your colleaguesCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contactcareers@crescendo.ai.Powered by JazzHRvmdR4HPzssSeniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionLegalIndustriesInternet PublishingReferrals increase your chances of interviewing at Crescendo by 2xSign in to set job alerts for “Privacy Lawyer” roles.Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 month agoSenior Privacy, Data & AI Governance Counsel (Europe)Dublin, County Dublin, Ireland 2 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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