Job Description:
Our client is a leading garden design and build consultancy, providing high-quality landscaping solutions for residential and commercial clients. We are passionate about transforming outdoor spaces and take pride in delivering exceptional service. We are now seeking a Centre Manager to support our growing team. This role is ideal for someone with experience in a garden centre, nursery, or a similar horticultural environment.
Key Accountabilities:
Develop and maintain relationships with customers at senior levels to ensure optimum customer satisfaction:
· Retention rate of current customers, increased business with current customers. As per KPIs
· Be the customers champion by providing top quality, fast, efficient and friendly service at all times.
· Build trusting relationships with our customers and provide excellent service and advice.
· Keen interest in and understanding of our product range and services.
Reporting :
· Maintain & update the reporting templates in order to ensure that all work is being completed in a timely manner.
· Maintain accurate information on points and time of contact.
Stock:
· Ensure that the correct stock is available to maximize sales.
· Optimize stock turnover by reducing slow selling stock.
· Maintain all stock to the highest standards.
Financial:
· Maintain the minimum gross margin for all sales. monitored by the invoice margin analysis on a weekly basis.
Skills and Attributes:
Knowledge and Experience:
· Previous experience in a similar position is essential excellent knowledge of Plants & landscape materials would be a good addition. Experience in exceptional customer care is preferred.
Academic/Technical Qualifications:
· You will have suitable qualifications in key areas possibly with a desire to further your qualifications.
Computer Skills:
· Excellent knowledge of Microsoft office Outlook, word & excel. Nursery management software knowledge would be good but not essential.
Industry Experience:
· 5 years plus experience in Horticulture Nursery &/or Retail or related.
Leadership/Management experience/capabilities:
The ability to work alone without supervision is essential, to be a team player, set and meet targets as part of the team.
Communication Skills:
Honest and straight forward communication is essential with our customers and team. A pleasant and positive manner with team members & Customers.
Attitudes and Behaviour:
· Positive Problem Owner
· Ability to work well in teams, self-starter, pleasant/helpful/optimistic.
· Ability to go the extra mile to achieve exceptional results.
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