Whether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members. Fota Island Resort are currently recruiting for a Reservations Agent to join our team!
Part-time role
This role is a part time role which requires predominantly working weekends.
Staff Benefits Include
Discount on Dining options of up to 50%
Reduction of accommodation for family and friends
Discount for Spa treatments and products
Use of Health Clubs
Staff Dining Facilities
Wellness Days
Service Awards
Company Funded Educational Programmes
Staff Parking
What we are looking for
Fluent English
Knowledge of Opera property management system desirable
Excellent Customer Service Skills
Report Writing, Data Analysis, and strong Administration Skills
Good E‑mail etiquette and Telephone manner
Previous experience/Training in a similar role desirable
Good Knowledge of the Local area
Excellent Oral and Written Communication
Leaving Certificate or equivalent preferred
Intermediate Computer Skills
Requirements
Daily use of Opera cloud system
Display excellent Customer Care Skills and respond quickly and proactively to guest queries and concerns
Ability to perform well within a fast‑paced environment
Seek opportunities to upgrade or sell additional services to guests
Display strong communication skills both verbal and written
Manage all the systems involved in the sale of rooms.
Effectively manage time ensuring the completion of all pre‑set tasks daily.
Project a pleasant, positive and professional image to all contacts at all times.
To ensure that all reservation queries are dealt with in a professional manner and are answered within the required time frame.
To ensure that you have an in‑depth knowledge of your department product and goals, in addition to being aware of the total Resort facilities.
To ensure that you maximise yield through occupancy and rate.
To liaise with reception to resolve any queries from guest billing.
To process no shows on a daily basis ensuring that this revenue is recorded and captured.
To ensure that all reservations backup is filed and kept in a neat, organised manner and is copied to all relevant department.
Our individual Reservations Agents perform a crucial role in the organisation as they often present the first point of contact with potential guests and are therefore required to present the Fota Collection in a positive, efficient and professional manner. They must have the ability to build and grow their knowledge and understanding of every aspect of the Collection's facilities and crucially, be able to convert accommodation, golfing, spa and other enquiries into confirmed bookings.
If you are seeking a rewarding career that involves first‑rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining Fota Resort.
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