RA Consulting Dublin, County Dublin, Ireland
Hospitality Sector Client - Head of Cafe Restaturant Operations
-Exciting opportunity to join a fast growing, dynamic and multi-award winning company in the Hospitality Sector
-You will build on the organisation’s proven track record in concept design, establishment and the operation of existing and new business units
-The position of Head of Operations (Dublin Airport Operations) will be instrumental in supporting the achievement of the company’s 3-year revenue target – €100m per annum
-Reporting directly to the CEO and Board, you will work with senior colleagues to refine systems/processes and deliver operational excellence
Person Description
-Strong commercial, design[1], strategic and financial acumen, with an eye for detail and track record in establishing/growing/successfully managing fast-paced business units
-Proven experience in operations planning, quality, optimising revenues, managing costs, identifying strategic opportunities, sales/marketing and delivering business growth
-Instinctive and energetic leader (leading by example/based on learned experience) and credible communicator – motivating teams and applying strong emotional intelligence
-Analytical (data driven and KPI/results focused) leader who empowers and motivates team members in delivering operational and service excellence
Position Description
Operations, Financial Performance & Cost Control
-Proactively review and manage revenue and P&L accounts for 4 separate airport operational Units, and develop proposals/business cases to enhance financial contribution of each
-Develop (researched and commercially informed) proposals and recommendations to enhance Unit efficiency and profitability
-Oversee and ensure effective management/delivery of performance across Units and provide associated guidance/direction to direct reports
-Lead and work with Unit Managers to inculcate best practice across all operations and promote/develop related standards/practices/KPIs across the units
Establish procedures, protocols and KPIs to ensure that Unit GMs manage rosters/labour costs, stock, risk, security, etc.
Customer Experience & Process Design
-Systematically review all processes, operations and the customer service experience in each Unit to optimise efficiency, address shortfalls and enhance the customer/value/business propositions
-Work with and challenge Sales & Marketing team to define, agree and implement considered approaches to product/service/menu/entertainment offerings at different Units
-Work to ensure/enhance quality of produce/supplies and to reduce associated costs.Undertake annual reviews and ensure effective management of all LTAs
-Work with Executive Head Chef to review systems to deliver on-going compliance with health/hygiene standards and ensure that associated controls are in place/observed fully
-Project manage and oversee re-design and fit-out of re-imagined Units - identifying logistical requirements necessary to ensure efficient operations at different times/activity periods
-Review/develop Unit floor plans and process flows, recommend enhancements and manage fit-outs in accordance with agreed implementation/delivery plans
Best Practice & KPIs
-Establish best practice as a discipline within and across teams to include the design, customisation and implementation of supporting systems/processes
-Develop performance dashboards and KPIs for direct reports and ensure that each manager completes/submits performance reports/metrics in accordance with required timelines
-Develop audit schedule and ensure full compliance with agreed practices, protocols and SOPs
-Establish best practice as a discipline within and across teams generally and within each Unit, to deliver continuous improvement
-Ensure Unit managers enhance performance and meet all compliance obligations
-Work closely with Group HR and Risk to ensure consistent and prudent approach to the management of all HR issues and matters
-Review and update protocols for inspections to ensure on-going compliance with health/ hygiene standards and monitor control systems/arrangements
[1] Customer offering/experience and design of process flows for efficiency
Seniority level
* Seniority level
Executive
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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