Key ResponsibilitiesProvide end-user application support and resolve issues efficientlyManage and monitor the IT helpdesk ticket queue, coordinating with team members and external suppliersMonitor application alerts and address issues promptlySupport data and reporting requests from internal teams and external stakeholdersMaintain and update pricing and other data fields within SAP Business OnePrepare and maintain user training materialsTrack performance metrics and produce progress reportsAssist with project implementations and change requestsUndertake additional duties as required by the IT ManagerEssential SkillsTechnical Skills: Experience with business applications such as SQL querying, Microsoft 365, and advanced Excel, experience with SAP Business One is advantageous.Communication: Strong verbal and written English communication skillsQuality Focus: High standards in accuracy, preseantation, and outputOrganisation: Well-organised, detail-oriented, flexible, and able to manage multiple prioritiesTeamwork & Initiative: Comfortable working collaboratively while also taking ownership of tasksAdaptability: Solutions-focused and adaptable to changeAttitude: Highly motivated with a positive, proactive mindsetAnalytical Thinking: Strong problem-solving and analytical capabilitiesForward Thinking: Interest in continuous improvement and learningEligibility: Valid permission to work in Ireland (if applicable)Recognised IT certifications (e.g. ITIL Foundation) is desirablePrior experience in IT end-user or application support rolesExcel & SQL RequirementsAdvanced Excel skills are required for tasks such as:Comparing data across multiple sources and files using functions like IF, VLOOKUP, comparisons, and conditional formattingManaging and updating pricing and data fields within SAP Business OneSupporting internal and external data requestsCreating, formatting, and maintaining reportsTracking metrics and producing performance reportsSQL Skills Are Required ToExtract, manipulate, and manage data for reporting and data requestsSupport reporting requirementsMonitor application alerts and troubleshoot issuesAssist with system changes, projects, and enhancementsApply Now