Functional Support Senior Specialist Job Description
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This role involves supporting HR teams and ensuring operational excellence in global workforce management.
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Key Responsibilities
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1. Partner with cross-functional teams to identify challenges and prioritize business needs.
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2. Develop actionable requirements for IT solutions.
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3. Support user acceptance testing to ensure solution alignment with business goals.
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4. Provide end-user support for Workday HCM, focusing on customer-centric query resolutions.
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5. Manage technical escalations and analyze ticket trends to drive continuous improvement.
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6. Collaborate with IT Product Managers to deliver prioritized demands on time and with high quality.
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7. Stay updated on industry trends to inform roadmap planning and future innovations.
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8. Lead process improvement initiatives and identify new tools to optimize employee experiences.
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9. A Bachelor's or Master's degree in a related field or equivalent professional experience.
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10. 5+ years of experience in HR, focusing on Core HR processes and technology in a global environment.
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11. Proven expertise in Workday HCM support, troubleshooting, and process optimization.
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12. Strong analytical and critical thinking skills to address business needs and drive impactful solutions.
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13. A passion for HR processes and creating exceptional employee experiences.
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