Job Title: Chief Operations Officer
Job Description:
* Oversee day-to-day financial operations and maintain accurate records.
* Perform bank and account reconciliations efficiently.
* Manage billing, invoicing, and credit control processes.
* Evaluate and ensure compliance with relevant regulations and internal policies.
* Generate financial reports and provide actionable insights to stakeholders.
* Monitor and manage aged debt effectively.
Responsibilities Continued:
* Ensure optimal office facilities and equipment maintenance.
* Liaise with service providers and manage contracts for facilities and services.
* Maintain inventories and ensure compliance with Health & Safety standards.
Staff Management and Development:
* Allocate work effectively across secretarial and executive teams.
* Recruit, train, and supervise administrative staff.
* Manage payroll, holiday, and sickness records accurately.
* Lead induction processes and ensure adequate support cover.
IT and Communications:
* Coordinate with external IT providers to maintain infrastructure.
* Oversee phone systems and case management software.
* Implement and enforce IT usage policies.
* Manage internal and external communications, including post and courier services.
* Ensure document security and efficient information flow.
Requirements:
* Accounting qualification.
* Minimum 3 years' experience in a similar position.
* Proven staff management and leadership skills.
* Exceptional organizational and time-management abilities.
* Self-motivated with a proactive approach to problem-solving.
* Strong communication skills and discretion in handling sensitive information.
* Proficient in Microsoft Office; familiarity with Keyhouse Case Management is an advantage.