The Platform Operations Analyst supports the stability, accuracy, and smooth running of a core insurance platform. This is a hands-on operational role focused on issue resolution, data accuracy, and process effectiveness across policy, billing, claims, and customer servicing.The role suits someone with solid operations or systems experience who enjoys problem-solving, working with data, and understanding how platforms and processes operate within a regulated environment.Key ResponsibilitiesSupport day-to-day platform operations and act as a point of contact for operational issuesPerform routine checks across policies, billing, claims, and system configurationInvestigate issues, identify root causes, and coordinate resolution with internal teams and vendorsSupport configuration updates and data validation for customer and policy changesMonitor operational performance and highlight risks or recurring issuesProduce operational reports and support basic dashboardsDocument processes, issues, and resolutions to drive consistency and improvementKey Skills & Experience5–10 years' experience in operations, systems support, or financial servicesExperience working with business platforms or systemsStrong attention to detail and comfort working with dataProven analytical and problem-solving skillsClear communication and stakeholder engagement skillsAbility to manage multiple priorities effectivelyCurious, proactive mindset with a willingness to learnMinimum stamp 4 Visa and located within a commutable distance to DublinDesirable (Not Essential)Insurance operations experience (policy, billing, claims)Exposure to regulated or technology-enabled environmentsExperience supporting platform changes, configuration, or reportingCandidate ProfileThis role is ideal for someone with a strong operational background who wants to deepen their expertise in platform-based operations. It does not require software engineering skills but does require curiosity, ownership, and a focus on improving operational outcomes.