At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Lear more at jnj.com.
Job Function
Strategy & Corporate Development
Job Sub Function
Change Management
Job Category
People Leader
All Job Posting Locations
Beerse, Antwerp, Belgium; Diegem, Flemish Brabant, Belgium; Latina, Italy; Leiden, South Holland, Netherlands; Little Island, Cork, Ireland; Prague, Czechia; Sassenheim, Netherlands
Job Description
The Senior Manager – Change & Business Readiness plays a critical leadership role within the CEBA (Change, Engagement & Business Adoption) Release Model, owning the successful end-to-end adoption and business readiness of complex transformation releases aligned to the Deliver function.
Operating within our Transcend Programme (a multi-release S/4HANA & E2E Business transformation environment) this role partners with Deployment Leads and Value Stream Leaders (VSLs) to ensure seamless integration of business readiness with technical deployment, driving measurable adoption outcomes across global markets.
Deep Expertise Required
Logistics and Distribution
Customer Excellence / Commercial Operations
Global Trade Services (GTS)
Key Responsibilities
End-to-End Business Readiness Leadership
Lead and orchestrate all change, engagement, training, and adoption activities across assigned releases, ensuring full business readiness from impact assessment through hypercare.
Own the adoption outcomes for the OTC value stream, ensuring readiness is driven by behavioral adoption, not activity completion.
OTC Value Stream Integration (Deliver Focus)
Act as a subject matter leader for the OTC value stream, with emphasis on: Logistics execution and distribution processes, Order management and Customer Excellence, Trade compliance and Global Trade Services (GTS)
Ensure change interventions fully reflect end-to-end process flows from order capture through delivery and invoicing, aligning business readiness with critical OTC scenarios.
Change Impact & Localisation
Drive Change Impact Assessments (CIA) across Logistics, Customer Excellence, and GTS domains, translating impacts into site-level action plans and persona-based adoption strategies.
Enable localisation of impacts across regions, ensuring relevance to local distribution models, compliance requirements, and customer channels.
Learning & Capability Enablement
Lead Learning Needs Analysis (LNA) and define targeted enablement strategies for roles across OTC (e.g., Customer Service, Logistics Operations, Trade Compliance).
Ensure delivery of role-based, scenario-driven training tied to critical business processes and operational outcomes.
Deployment Readiness & Cutover Leadership
Own the business readiness component of go-live planning, including: Super User mobilisation, Final readiness validation for sites and markets, Alignment with cutover schedules and operational continuity plans
Ensure seamless transition during go-live and hypercare, minimizing disruption to customer fulfilment and logistics operations.
Stakeholder Engagement & Site Activation
Lead engagement across global, regional, and site stakeholders, particularly within: Supply Chain / Logistics organizations, Commercial and Customer Service teams, Trade and compliance functions
Establish and activate Super User networks to drive adoption, coaching, and sustained behavior change.
Risk Management & Business Continuity
Identify and mitigate operational risks within OTC processes, including: Distribution disruptions, Customer service continuity risks, Trade compliance exposure
Develop and oversee Business Continuity Plans (BCP) for go-live and transition phases.
Governance & Performance Tracking
Provide clear, executive-level reporting on business readiness (RAG status, risks, mitigation plans) at key stage gates.
Define and track adoption KPIs linked to OTC performance (e.g., order accuracy, fulfilment performance, compliance readiness).
Experience & Qualifications
Core Experience (Critical)
10+ years experience in Change Management, Business Readiness, or Transformation roles
Proven track record in S/4HANA or ERP-enabled transformation programs
Deep expertise in Supply Chain with an emphasis on OTC / Deliver value stream, including: Logistics execution & distribution networks, Customer Excellence / commercial order management, Global Trade Services (GTS) / compliance
Functional Expertise (Highly Preferred)
Experience working across: Order-to-Cash end-to-end processes, Integrated supply chain and customer operations, Cross-border trade and compliance environments
Leadership & Delivery Capability
Demonstrated ability to operate in multi-release, complex transformation environments; lead cross-functional teams and influence senior stakeholders; drive adoption outcomes at scale, not just deliver change activities
Key Competencies
End-to-End Business Thinking – Ability to connect Logistics, Customer Excellence, and Finance into cohesive OTC outcomes
Execution Excellence – Drives delivery through ambiguity, tight timelines, and competing priorities
Stakeholder Influence – Builds trust and alignment across global senior stakeholders
Structured Problem Solving – Identifies risks early and translates into actionable mitigation plans
Adoption Mindset – Focuses relentlessly on measurable behavioral and operational outcomes
Required Skills
Preferred Skills
Alliance Formation, Business Model Innovation, Change Management, Communications Measurement, Cross-Functional Collaboration, Developing Others, Impact Reporting, Inclusive Leadership, Industry Analysis, Leadership, Operations Management, Organizational Change Management, Self-Awareness, Stakeholder Engagement, Strategic Change, Strategic Thinking, Team Management, Training People
Pay Ranges
€96,000.00 - €165,025.00 (primary posting location)
Czech Republic – 1 641 000 - 2 830 150
Ireland – 85 000 - 146 050
Italy – 70 700 - 120 865
Netherlands – 82 900– 144 210
Benefits
In addition to base pay, we offer the following benefits: an annual bonus with set target (% of pay) depending on pay grade / location, vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health, service anniversary and recognition awards, and, subject to the terms of their respective plans, employees and eligible dependents can participate in several insurance plans.
For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
#J-18808-Ljbffr