We are delighted to announce that our client the Charities Regulator are currently recruiting for a Support Officer Compliance and Enforcement Unit / Registration Unit.
About the role of Support Officer Compliance and Enforcement Unit / Registration Unit
A Support Officer makes a valuable contribution to the work of the Charities Regulator and will be working in a dynamic and interactive environment.
The role is a key support position within the Charities Regulator, providing information in a public facing role over the phone and by email and providing comprehensive administrative support to the team.
The role also involves assessing and processing certain forms and applications made to the Charities Regulator as well as involvement in ongoing projects supporting the delivery of the Charity Regulator's business plan.
The Charities Regulator anticipates that over the coming year, further Support Officer positions may arise.
Those positions may be filled from this recruitment process.
Key Responsibilities
The duties and responsibilities of the successful candidate will include the following:
Providing information to the public about the Charities Regulator's functions by telephone, and in writing, meeting the highest of customer and quality standards
Processing online forms submitted to the Charities Regulator
Logging, collating, scanning, and processing inbound/outbound post
General clerical work e.g. filing, photocopying, scanning
Acting as administrative supports to management and staff
Maintaining high quality records in a thorough and organised manner
Supporting line-managers and colleagues
Using information technology on a daily basis for example word processing, spreadsheets, database, registration system, email and internet
Supporting the implementation of new digital platform.
For example, system testing and contributing to the design and analysis
Supporting project work
Supporting management in preparation for meetings and attending meetings as required
Contributing to the development of policies and procedures to increase efficiency and effectiveness
Any other duties deemed appropriate to support officers
The above is intended as a guide to the general range of duties and responsibilities associated with the post and is intended to be neither definitive nor restrictive.
It will be subject to periodic review with the post holder.
The Charities Regulator retain the right to amend the role profile, alter reporting lines and allocate resources within the Charities Regulator in the most appropriate manner and in accordance with business needs.
About you
Essential experience, skills, knowledge and qualifications
The Charities Regulator is seeking to appoint an individual who possesses the following knowledge, skills, experience to a level appropriate to the role of Clerical officer.
Candidates must on or before 29th April **** meet one of the following essential requirements.
Essential requirements
A minimum of one year's experience in a public facing customer service role or
A minimum of one year's experience in administration/processing in an office environment or
Experience working in the public or civil service
Educational
Have obtained a minimum of Grade D (or a pass) in at least five subjects in the established Leaving Certificate Examination or equivalent or
Have passed an examination at the appropriate level within the National Framework of qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher.
(Information in relation to the Irish National Framework of Qualifications is available here /)
Be serving as a Civil/Public Servant with at least two years' service
Skills
An ability to deliver quality communications for customers and stakeholders (both internal and external) in everyday work through high standards and efficient practices
Strong communication skills, including written communication skills, with an ability to present written material in a clear, concise, comprehensive and convincing manner – as evidenced in the application form and in comparison to other candidates
Strong administrative skills, including processing applications in an accurate and timely manner
Excellent interpersonal skills, including an ability to deal with the public in a front facing role
An ability to adhere to, and comply with processes and procedures
A careful and methodical manner, displaying accuracy at all times, including when conducting routine/repetitive work
A commitment to the delivery of quality public service
Attention to detail, displaying accuracy at all times
Have excellent IT skills
Desirable experience, knowledge and skills
An understanding of the charity sector would be beneficial although not a specific requirement for this role
Fluency in or a working knowledge of the Irish language is desirable, but not a specific requirement of this post.
An appreciation of public service values
No enquiries or canvassing may be made to the Charities Regulator.
Closing Date
12 noon on Tuesday 05th May ****
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