An AMZL Area Manager leads and develops a team of operations associates while driving operational excellence in a dynamic delivery station environment. This role combines people leadership, analytical problem‑solving, and continuous improvement to ensure successful package delivery operations and customer satisfaction.
Key Job Responsibilities
* Lead, develop, and manage a team of 50-100 associates across multiple shifts
* Drive safety awareness and maintain compliance with safety procedures
* Monitor and analyze key performance metrics (productivity, quality, safety)
* Implement process improvements to enhance operational efficiency
* Manage labor planning and staffing to meet business needs
* Conduct performance reviews and provide coaching to team members
* Ensure compliance with standard operating procedures and quality standards
* Partner with cross‑functional teams (Operations, HR, Safety, Transportation)
* Handle employee relations issues and maintain positive team morale
* Support inventory management and loss prevention initiatives
A Day in the Life
* 4:30 AM – Arrive at delivery station for morning shift
* Review previous shift’s performance metrics and handover notes
* Conduct morning stand‑up meeting with associates
* Review staffing levels and adjust labor assignments as needed
* 6:00 AM – Peak sort operations
* Monitor sort progress and package flow
* Address any operational bottlenecks
* Conduct safety walks and quality audits
* Coach associates on proper procedures
* 8:00 AM – Driver dispatch operations
* Oversee driver check‑in process
* Ensure routes are properly assigned
* Address any loading dock issues
* Monitor driver departure compliance
* 10:00 AM – Administrative tasks
* Analyze performance data
* Attend operations meetings
* Complete required reporting
* Address associate concerns
* Plan for upcoming shifts
* 1:00 PM – End of shift activities
* Prepare handover notes for next shift
* Review daily performance with team
* Plan next day’s staffing and operations
* Complete any pending administrative tasks
* Conduct shift closeout meeting
* 2:30 PM – Shift end
* (Note: Schedule may vary based on station needs and shift assignment)
About the Team
Inclusive Team Culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.
Basic Qualifications
* 3+ years of employee and performance management experience
* Bachelor’s degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
* Speak, write, and read fluently in English
Preferred Qualifications
* 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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