We are currently seeking to recruit a IT Service Desk AgentJob Title : IT Helpdesk SupportDepartment: IT OperationsReporting Line: Chief Digital & Information Officer or nominee(s)Purpose of the Role: To provide a comprehensive IT helpdesk service to computer users within the hospital.Duties & Responsibilities:Be responsible for initial hardware, software and application support on all computing platforms in the hospital, escalating difficult problems as necessary.Managing a high volume of calls and completing them within the agreed SLA. Resolve support issues and document steps taken for future reference.To take ownership of 1st line support issues and seek closure ensuring all relevant support procedures are followed.Collation of helpdesk metrics for the department.Manage account creation and password resets.Installation and configuration of Citrix terminals and PCs around the hospital as required.Installation/upgrade of desktop software for all PCs.Maintenance of the hospital computer equipment including Printer maintenance.Administration of hospital staff on Office 365.Support of hospital mobile devices used in conjunction with hospital systems.Knowledge of the following technologies is also key: Windows 2008/2012 and/or 2016, Windows 7 and/or 10, Office 365 and Hosted Exchange, Antivirus and Antispam, Print Management.Be responsible for internal training on software as required.Creation and modification user accounts in Active Directly and Office 365.Experience supporting MS 365 suite of products.Install software and repair hardware and peripherals.Skills & Qualifications:Formal Computing qualification.Good knowledge of personal computers, Windows Operating Systems and Microsoft Office 365.2+ years' experience in a similar role - Helpdesk Support, IT Administration.Must be fluent in the English language.Good Interpersonal Skills/understanding of user needsCustomer facing skills and passionate about providing first class service to customers.Active Directory. (Highly desired)Microsoft Outlook, Exchange, Office 365 Admin (Highly desired)Excellent communication skills, both written and verbalGood attention to detailGood problem solving skillsTerms and Conditions of EmploymentProbation: Permanent appointment is subject to a probationary period of 6 months, which if required may be extended.Health: An independent medical advisor appointed by the hospital will carry out a pre-employment medical.Hours of Work: Thirty-seven hours each week exclusive of meal breaks, with flexibility (regarding actual working hours) to suit the local work practices and demands of the service.Confidentiality: The post holder must maintain the confidentiality of information about patients, staff and other health service business in accordance with Hospital Policy.THE MATER PRIVATE IS AN EQUAL OPPORTUNITIES EMPLOYEE