Job Title
Night Duty Manager
Key Responsibilities
* Oversee all hotel operations during the night, ensuring seamless service delivery.
* Supervise and support front desk and night audit operations, maintaining accuracy in financial reporting and guest records.
* Manage guest arrivals, departures, late check-ins, and special requests with professionalism and warmth.
* Conduct regular property walks to ensure security, safety, and cleanliness standards are maintained.
* Handle and resolve guest complaints or incidents promptly, escalating where necessary.
* Coordinate with housekeeping, maintenance, and F&B teams to address overnight operational needs.
* Complete and verify night audit reports, reconciling daily transactions and preparing handovers for morning management.
* Monitor staff performance, provide guidance, and ensure all night shift team members adhere to hotel policies and SOPs.
* Take charge in any emergency situation, including fire alarms, evacuations, or first aid incidents.
* Ensure compliance with health, safety, and licensing regulations at all times.
Requirements
* Previous experience as a Night Manager or Night Supervisor in a hotel environment.
* Strong working knowledge of property management systems.
* Excellent leadership, communication, and interpersonal skills.
* Ability to work independently, make confident decisions, and remain calm under pressure.
* Flexible approach to working hours, including weekends and public holidays.
* Strong organisational skills, accuracy in reporting, and a keen eye for detail.
* Commitment to delivering exceptional guest service.
What We Offer
We offer competitive benefits, opportunities for career growth, and a dynamic work environment that fosters teamwork and innovation. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.