As a quality-focused professional, you will play a key role in shaping how regulated processes are managed across global development. You will support the implementation and management of an electronic quality management system (eQMS) which oversees the quality events, actions, and audits of our global organization.
A Typical Day:
* You will be responsible for managing and triaging user requests via the quality support mailbox
* You will coordinate eQMS system upgrades and configuration changes with the global development IT team
* You will support issue management workflows including deviations, corrective actions, investigations, and change controls
* You will gather and refine business requirements to guide system enhancements
* You will create dashboards, storyboards, and reports for audit readiness and quality oversight
* You will liaise with stakeholders across clinical, regulatory, medical, and quality functions
Ensuring adherence to software development life cycle (SDLC) principles and validation expectations for all system changes Identifying and driving process improvements tied to system use, support, and compliance
This role requires experience managing or owning quality workflows like deviations and corrective actions within an electronic QMS A bachelor's degree and at least 6 years of experience in the pharmaceutical or healthcare industry is required Experience with the Veeva Quality Suite (especially QualityDocs and QMS modules) is strongly preferred