Responsibilities
Engage with business users to define scope, understand business processes, problem statements and pain areas
Identify key stakeholders and construct stakeholder analysis i.e. how they are affected
Support the identification of risks and mitigation approaches
Participate in client requirement workshops and identify gaps together with high level proposals for their resolution (e.g. development workarounds or change in processes). Ensure any solutions proposed are realistic and within the agreed scope of the project.
Analyse client business requirements, liaise with clients / project teams and prepare business process documents like BRDs, User Stories, Discussion Logs, Workflows etc. Be involved actively in the process till the sign-off is not obtained from the client.
Participate in Solution design with the Design and Development team to ensure requirements are duly addressed. Ensure Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage.
Make appropriate recommendations that will positively impact operational effectiveness, reduce cost and provide a better customer experience
Conduct relevant research to increase understanding in support of developing comprehensive solutions
Participate in final User Acceptance Testing for all major developments in the domain
Assist in the production of various collaterals such as User Guide, SOP Documents, process flows etc
Experience and Skills Required
A strong background in Banking domain having good understanding of all major areas of Bank like lending, deposit, liabilities, payments etc
Should have good understanding of gamut of lending products would be advantage
Experience of implementing Core Banking System would be an added advantage
Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
Experience in documenting business case, business process modelling, requirement elicitation through workshops
Manage projects from inception through design to delivery
An IT background with a solid grounding in technology
Experience of working in both Agile & waterfall SDLCs
Communication, group dynamics, collaboration and continuous improvement are core being best practice driven
Pro-active, quick learner, ability to effectively work in multi-cultural and multi-national teams
Positive attitude and ability to engage with different stakeholders managing scope and expectations skilfully
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