This contract role is available in either Dublin or Cork.
We are Uisce Éireann.
Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland.
As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive.
That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.
We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland.
We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe.
Our behaviours define how we interact, communicate, and succeed together.
These values and behaviours apply to each one of us, across every role, location, and level.
Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work.
With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.
The Role: Uisce Éireann IT (UÉ IT) provides IT services and support to the wider Uisce Éireann business, and across the Local Authority user base.
The IT Business Partnering Team acts as a strategic IT advisor and interface between the IT area and the wider organisation in managing and shaping new demand and supporting a consistent IT service provision.
The team support the provision of high-quality advice, information, analysis and interpretation to Uisce Éireann to underpin effective decision making, oversee meaningful IT performance management and act as a conduit to service provision for UÉ into the wider IT team.
Reporting to the Senior IT Business Partner, the IT Business Partner will be located close to the business to support the provision of high-quality advice, information, analysis and interpretation to UÉ to underpin effective decision making, meaningful IT performance management and act as a conduit to service provision for UÉ into the wider IT organisation.
The IT Business Partner acts as a point of support for the Senior IT Business Partner & IT Business Partnering Manager in the management of the operational performance of IT between UÉ and the wider IT Team.
The IT Business Partner will cultivate strong relationships, provide a deep understanding of the business and deliver the required IT expertise to drive business performance and deliver an IT agenda that closely supports the overall aims of the UÉ organisation.
Main Duties and Responsibilities: An integral member of the IT Business Partnering team who will act as key interface between UÉ and the wider IT organisation regarding the provision of on-gong reliable IT services in addition to the delivery of new IT capabilities necessary to support UÉ's overall goals and strategy Assisting the Senior IT Business Partner to derive insights from reports (KPIs, financials, projects etc.), and where necessary recommending changes and improvements Interfacing with and supporting the appropriate teams within the IT area to provide a full range of IT services in the areas of service management, operations, service design and delivery, architecture, security and IT performance Communicating relevant UÉ specific IT programmes and projects, keeping business stakeholders appraised of progress, risks, etc.
and assisting UÉ in the creation of the required project/ programme documentation as necessary e.g.
Project Vision Statement document Liaising with IT teams to shape appropriate solutions and initiatives to meet business requirements and assisting with the development and implementation of IT programmes, projects and processes Supporting the initiation, implementation, delivery and embedding of IT change and project initiatives into the business Actively capturing IT demand including projects, changes etc.
from the Business and communicating key demand and changes to the IT Business Partnering team and the wider IT organisation as required Working with wider IT teams to provide context and understanding in relation to operational requirements within the business Monitoring results of delivered IT projects and programmes and work with the Senior IT Business Partner & IT Business Partnering Manager to facilitate changes and improvements as needed Undertaking the review of IT documentation, policies, and processes and ensuring IT policies and procedures are implemented effectively and consistently Escalate IT operational issues / problems from UÉ users and liaise with wider IT team as appropriate to resolve Working closely with the Finance Business Partners to ensure the management of OPEX/CAPEX allowances within the agreed Price Control parameters year on year Managing business stakeholders, participating in relevant governance forums and meetings on behalf of IT and developing strong working relationships with IT customers Providing overall support to the IT Business Partnering team Ensure direct/forthright and honest communication in all dealings with peers both internal and external to Customer.
Support the BP strategy with both the internal IT team and the wider business community.
General Duties and Responsibilities: Collaboration with key internal stakeholders across the UÉ business Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation Other duties as required.
Knowledge, Skills and Experience: Minimum of five years' IT experience along with a relevant third level qualification A good understanding of, and relevant experience of, the end to end IT lifecycle including IT Strategy, IT Delivery, and IT Operations Relevant experience in translating business requirements into IT outcomes Relevant experience of operating in a business facing role, and managing stakeholder requirements and expectations effectively Relevant experience in IT financial & performance management budgeting and planning and advantage Relevant experience of IT Service Management and IT KPI development and measurement and advantage Ability to present technical topics easily to others at all levels in a clear and understandable manner Capable of structured analysis of data, and presentation of results across operational areas Operating in a utility company or in a regulated industry would be an advantage Very strong communication and presentation skills, with a strong commitment to customer service Well organised, with proven time management skills and the ability to handle multiple requests simultaneously Strong analytical expertise, able to manage large data sets and draw insights from the data Project management experience, including the ability to managing multiple stakeholder groups and identify and resolve risks and issues Significant experience of using tools such as Service Now, Word, Excel and Power Point to deliver reports and progress updates to the business Ability to build a strong culture of communication within IT and the Business and adept at gathering inputs from internal and external stakeholders Ability to mobilise the energy and commitment of a range of stakeholders, whose input is needed for success, even when they have no formal authority over those stakeholders Ability to think beyond the immediate decision, making sure it contributes to long term value Should have a proactive attitude towards IT analysis and research, and always looking to develop market knowledge and business awareness.