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Description
We are currently recruiting for 3 Senior Claims Handlers to join the Motor Damage and Personal Injury Claims Team in Dublin. The role involves settling claims in a timely, cost-effective, and customer-focused manner, ensuring compliance with relevant legislative requirements in your jurisdiction.
At AXA, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients, or attending industry events.
Key responsibilities include:
1. Complete all aspects of Personal Injury claims management including investigation, fulfilment, negotiation, liability assessment, and settlement, within predefined authority limits and to predefined processes, procedures, and escalation points. Claims handling may include damage claims and also at times include notification, triage, and salvage.
2. Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, appropriate experts, liaising with Third Party Service providers, customers, solicitors).
3. Deliver consistency in estimating, minimize leakage and fraud.
4. Take ownership for managing referrals, escalations, and complaints where appropriate, including, when required, the upward referral to your team leader.
5. Identify and refer potential cases of fraud to the Special Investigations Unit (SIU) using red flag indicators and your own handler intuition to avoid commercial loss.
6. Provide advice and guidance to more junior claims handlers or newly appointed team members in your area.
7. Compile appropriate MI reporting for escalation to the executive team where applicable.
Qualifications
* Minimum of 3 years' experience in claims handling, with the ability to estimate Personal Injury files which are sensitive, complex, and large. Ideally, you'll also have a minimum of one year experience in Property, PL&EL, Commercial, Casualty & Motor Damage Claims.
* Must be Grandfathered, CIP, or APA qualified (personal & commercial), with up-to-date CPD hours.
* Experience in negotiation, influencing, judgment, and decision-making, with strong problem-solving and issue resolution skills.
* Proven track record of delivering high levels of customer service.
* Working knowledge of underwriting principles and insurance products.
* Expertise in technical claims, procedures, and processes within your field.
* Familiarity with applicable legal, liability, and quantum considerations.
* Comprehensive understanding of health and safety compliance and IT security protocols.
* Knowledge of the Data Protection Act and AXA Global Security guidelines.
* A strong customer focus, with the ability to estimate files for sensitive, complex, and large claims.
* Proficient in PC and system skills.
* Eligibility and authorization to work in Ireland is a precondition.
Additional Information
This campaign supports permanent, temporary, and extension positions for similar roles. To be considered, complete the application on our careers page by clicking the Apply button below.
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