This is a key role that requires strong architecture and technical design ability in VMware SDDC and associated technologies as well as extensive senior level support and environment management experience. This role is part of a skilled support team in a 24x7 managed service environment providing remote technical support and project services to multiple client environments on behalf of Triangle.The Architect must be able to demonstrate an excellent understanding and knowledge of the VMware core infrastructure and SDDC technologies and have engaged with enterprise customers to design, implement and support solutions based on the customer’s specific use case and requirements. With an understanding of the bigger picture, the architect can design solutions that meet the customers’ underlying business objectives rather than just implementing the technical product.The Architect’s role is:to understand the customer’s IT strategy as well as their current environment and facilitate through consultation the customer’s journey towards emerging technology solutions and/or innovative change through adjacent technologies.to create the best architecture designs, networking and datacentre operations and end-to-end computing solutions appropriate for the customer.to provide senior technical leadership to support and operations teams delivering to customer SLAsMain responsibilities:Capture and understand a customer's business/IT requirements to develop a solution or service that will deliver value to the customer and TriangleCreation and review of customer technical proposals, including high-level design and estimates that meet customer’s needsCreation of Solution Specifications and Low-Level Design documentsRemain responsible for architecture throughout projects and in-life serviceProvide technical leadership to the technical support and operations teams who are responsible for the day to day management of customer environments byEffectively deal with high priority and escalated customer technical issues.Follow and engage with standard incident, problem and change management processes to meet defined service level agreements including root cause analysis of critical incidents.Escalate issues appropriately to the relevant vendor while remaining within service levels and act as the Customer’s advocate into the vendor at all times.Provide technical leadership and quality control throughout all stages of the solution deliveryHold responsibility for capacity and performance SLA’sProvide review and oversight on environment KPI’s and provide advice and guidance on resolutionEngage with and feedback into the continuous improvement and ongoing innovation activities associated with the customer’s contracted environment through POCs and POVsParticipate in innovation and research activitiesConfigure and deliver technology road map session to customers related to their environmentProvide capacity and performance technical report data for SDM monthly report with projects for next monthKey attendee at monthly services meeting with the customerRequirementsThe position requires deep technical knowledge along with strong communication skills. You will be able to lead with hands-on skills from requirements gathering and design to deployment, operational readiness for ongoing environment management.You must be VCP and/or VCAP certified and have experience in three or more of the following products:VMware Cloud Foundation (VCF)vSphereSite Recovery Manager (SRM)vSANHorizonWorkspace ONENSXYou must also have:10+ years’ experience with VMware and associated product range in enterprise intel environments5+ years’ experience of Data Storage and Management in an SDDC context: FC and iSCSI SAN administration in an enterprise vSphere environment and/or vSAN design, deployment andadministration5+ years’ experience of VADP based enterprise back-up architecture and solutionsStrong technical design ability and expertise in the implementation and configuration of highly available virtual & physical infrastructure solutionsExperience of capacity planning and sizing methodologies for VMware virtualisation solutionsProven technical implementation and design experience in at least two of the following technical specialisations, with recognised certifications where available:StorageCloud management & automationDisaster recoverySecurityWindows & ADShell scripting for system administrationGood technical knowledge of current network principals, protocols and standards.ITIL Foundation CertifiedRole specific requirementsMulti-tasking –Have the ability to thrive in a rapidly changing environment and handle multiple tasks at any given time, with impeccable attention to detailOperate on own initiative when requiredHighly self-motivated, directed with keen attention to detail.Proven analytical, evaluative and problem-solving abilitiesAbility to effectively prioritise and execute tasks in a high-pressure environmentThe architect role requires a high level of technical leadership skills.Apply nowIf you are interested in this position, please use the form below to submit your application.First name *LinkedIn profileSurname *Phone *Email *Attach CVI accept the processing of my personal data for the purpose of this application." A lot of companies talk about equal opportunities and diverse and inclusive teams. At Triangle, it’s not just talk. Everybody is judged on their performance and talent and as a result, we all put in a shift. It’s exciting, challenging and rewarding and the incentive is there to push yourself ."" The coaching, mentoring and on the job learning at Triangle is the best in the market and was exactly what drew me to the company. I clearly see the impact my team brings to clients and it’s very exciting to play a part. My career path has really opened up and I’m really excited about the future ."" A lot of companies talk about equal opportunities and diverse and inclusive teams. At Triangle, it’s not just talk. Everybody is judged on their performance and talent and as a result, we all put in a shift. It’s exciting, challenging and rewarding and the incentive is there to push yourself ."" The coaching, mentoring and on the job learning at Triangle is the best in the market and was exactly what drew me to the company. I clearly see the impact my team brings to clients and it’s very exciting to play a part. My career path has really opened up and I’m really excited about the future ."I would like to be contacted about career opportunities with TriangleI would like to be contacted about career opportunities with Triangle*For enterprise ambition, innovation has an infrastructure.
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