What you'll do
When our square-shaped burgers made their first sizzle over 50 years ago, people knew our approach was unique. Our culture of openness, flexibility, and inclusiveness allows everyone to flourish. If you're seeking a career with an iconic brand where you can be part of the action, we got you!
The Engineer will support Wendy’s digital transformation by developing, testing, and refining prompt-based interactions across FreshAI applications, including chatbots, voice assistants, kiosks, and operational tools. The role involves creating high-quality, user-aligned AI responses to enhance customer experience and operational efficiency. You will collaborate with cross-functional teams and senior AI engineers to ensure the delivery of reliable, scalable, and ethical AI systems. The ideal candidate is curious, linguistically sensitive, and technically proficient in prompt iteration and evaluation.
Responsibilities
* Develop, test, and optimize prompts for AI models (e.g., GPT, LLaMA) for customer and operational use cases. Evaluate AI outputs for quality, tone, bias, and accuracy.
* Conduct experiments (A/B tests) and analyses to improve prompt design and model performance.
* Collaborate with product managers, UX teams, and data scientists to align prompt behavior with user intent and business goals.
* Help develop prompt engineering guidelines, reusable frameworks, and tools for scalability across Wendy’s AI initiatives.
* Support operational projects through planning, testing, and coordinating with cross-functional teams.
* Stay updated on industry trends and recommend solutions to meet business needs.
* Document best practices and frameworks for effective prompt engineering.
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What we expect from you
* BSc in data science, computer science, statistics, linguistics, AI, or related field.
* At least 2 years of relevant experience in a commercial environment.
* Experience in food service or related industry is preferred.
* Strong project management skills, including managing long-term, multi-disciplinary projects.
* Familiarity with programming languages like Python, JavaScript, or AI development tools.
* Ability to mentor junior team members on technical skills and performance.
* Effective communication of complex technical topics to non-technical team members.
* Self-motivated with the ability to manage workload independently.
* Experience with A/B testing, data analysis, and continuous optimization.
* Proficiency with AI tools such as OpenAI’s GPT, BERT, LLaMA, etc., and understanding of prompt design, language models, and conversational AI. Knowledge of ethical AI practices, content moderation, and bias mitigation.
* Background in linguistics or cognitive science is a plus.
Wendy’s was founded on the principle, "Quality is our Recipe," guiding our system today. We employ hundreds of thousands of people across more than 7,000 restaurants worldwide, aiming to become the world’s most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The actual offer will consider internal equity, budget, candidate’s experience, and other factors. This range excludes benefits, bonuses, or incentives. The target annual bonus is 7.5% of the base salary, based on performance. Our benefits include parental leave, free EAP sessions, 401k match, and more. For details, visit www.wendysbenefits.com.
Note: Wendy’s benefits, bonuses, and incentives are governed by applicable legal plans and policies, which may be amended or terminated at Wendy’s discretion.
Education: Bachelor's Degree
Travel: 10%
Pay Range: $33 - $56/hr
Wendy's is an equal opportunity employer and may provide reasonable accommodations for individuals with disabilities.
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