Customer Success ExecutiveLocation:Ireland (Hybrid / On-site depending on business needs)Department:Customer Success / Client ServicesOverviewWe are looking for a proactive and relationship-drivenCustomer Success Executiveto support our growing customer base in Ireland. This role focuses on strengthening client engagement, identifying success opportunities, and ensuring a positive customer experience throughout the entire lifecycle.Key ResponsibilitiesServe as a primary point of contact for customer inquiries and ongoing supportBuild strong relationships to promote satisfaction, retention, and product adoptionConduct onboarding sessions to ensure smooth platform or service implementationMonitor customer usage metrics and proactively address challengesIdentify upsell or value-add opportunities based on customer needsCollaborate with Product, Sales, and Support teams to resolve issues efficientlyMaintain accurate customer records using CRM toolsProvide insights and feedback that contribute to continuous improvementConduct regular business reviews and present success outcomesRequirementsBachelor's degree in Business, Communications, or a related field1–3 years of experience in customer success, account coordination, or client supportExcellent communication and relationship-building skillsStrong problem-solving mindset and customer-first approachAbility to manage multiple accounts and priorities effectivelyFamiliarity with CRM platforms (Salesforce, HubSpot, or similar)Preferred QualificationsExperience working with SaaS or B2B environmentsKnowledge of customer lifecycle strategies and performance metricsComfortable presenting insights to stakeholders and decision-makersWhat We OfferCompetitive Ireland-based salary and incentive structureHybrid working flexibility depending on business needsTraining and career development opportunities within Customer SuccessExposure to international markets and cross-functional initiativesSupportive, collaborative, and growth-focused environment