Practice Manager Job Title: Practice Manager Reports To: Operations Manager, Boyne Dental Location: Maynooth Job Type: Full-time Key Responsibilities In this key leadership role, you will oversee the smooth and effective running of the practice, ensuring high standards of patient care, regulatory compliance, and operational excellence.
Youll work closely with senior management while managing administrative systems, supporting team performance, and driving continuous improvements.
This role requires the ability to work collaboratively across all levels of the organization and group, taking initiative and exercising independent judgment, decision-making, and problem-solving skills.
Operations: Ensure optimal clinic productivity by overseeing the patient journey and ensuring the reception team is effectively managing the appointment book (and liaising with the group diary manager) Ensure the practice is clean, tidy, and presentable at all times, maintaining a high standard of cleanliness and organization throughout all clinical and non-clinical areas Take overall responsibility for the day to day running of the IT system set up Ensure practice equipment is serviced and maintained to the required frequency, and contracts are in place Liaise with the operations manager on management, operational issues, and performance.
Oversee facilities management and associated costs Staff Management: Manage all HR issues including induction, training and performance evaluations while ensuring staff are aligned with our values and culture of the practice Maintain clinical and administrative staff rosters, annual leave, sick leave, and resourcing to ensure the clinic is fully staffed at optimal levels at all times Plan and execute an effective communication model, including staff meetings, individual meetings, and feedback sessions to ensure communication flows freely between senior management and front-line staff Customer Service Management: In line with our brand values, trust and kindness, ensure the team build trusting and caring relationships with all patients and take all reasonable steps to ensure their comfort during their patient journey Monitor clinic performance, including patient wait times, treatment outcomes and overall patient satisfaction Oversee the management of patient complaints, resolving issues in a timely and professional manner Sales: Drive practice growth by managing and monitoring treatment plan acceptance, patient conversions, and follow-ups Train and support staff in effective communication and patient education to increase case acceptance and retention Collaborate with dentists and treatment coordinators to present high-value treatment plans in a patient-friendly, ethical manner Track key performance indicators (KPIs) related to production, new patient numbers and treatment acceptance Liaise with marketing department to attract and retain patients, ensuring alignment with sales goals Identify opportunities to improve patient engagement, boost referrals, and enhance revenue Financial: Supervise financial management, including invoicing, information preparation, reports, data, and cash handling Report on all agreed KPIs on a weekly and monthly basis Oversee all relevant payor contracts and processes, including health insurance & PRSI Ensure the clinic operates within agreed budgetary and financial levels Staff Management: Manage all HR issues including induction, training and performance evaluations while ensuring staff are aligned with our values and culture of the practice Maintain clinical and administrative staff rosters, annual leave, sick leave, and resourcing to ensure the clinic is fully staffed at optimal levels at all times Plan and execute an effective communication model, including staff meetings, individual meetings, and feedback sessions to ensure communication flows freely between senior management and front-line staff Compliance: Ensure all compliance procedures are adhered to and kept up to date Communicate all compliance requirements to the relevant stakeholders Strategic Planning: Work with senior management to implement the strategic plan for the practice, including forecasting and targets Attend management meetings to plan, implement and review performance against the agreed goals Work with other group practice managers to ensure consistency and conformity of brand and patient journey delivery Qualifications & Experience Bachelors degree in management, business Administration, or a related field Minimum of 3 years of experience in management Strong communication and interpersonal abilities Strong leadership and team management skills Compensation, Work Schedule & Benefits Competitive salary based on experience Standard hours are Monday through Friday, from 8:00 AM to 5:00 PM (may vary depending on patient demand and staff scheduling).
Flexibility may be offered depending on the candidate's experience and practice needs Your availability to the team outside of your onsite hours maybe required as circumstances dictate