Job Title: Vehicle Recovery Specialist
Job Description:
We are seeking a highly skilled and customer-focused Vehicle Recovery Specialist to join our dedicated roadside assistance team. As a key member of our team, you will be responsible for assessing roadside breakdown situations and coordinating appropriate recovery solutions. You will also be expected to deliver exceptional customer service in a professional and courteous manner.
Key Responsibilities:
Assess roadside breakdown situations and coordinate appropriate recovery solutions
Deliver exceptional customer service in a professional and courteous manner
Ensure vehicles, tools, and equipment are maintained to high standards
Communicate effectively with the operations team using company systems
Complete all necessary paperwork and digital logs accurately and promptly
Support junior staff or new team members through informal mentoring or on-the-job guidance
Requirements:
A full, clean Category C and CE driving licence with valid CPC is essential
Strong knowledge of vehicle mechanics is required
Previous experience in a similar role is an advantage
Flexibility to work 40 hours per week across a 7-day schedule, with overtime during peak times
Benefits:
Competitive base salary
Opportunity to earn OTE (On-Target Earnings) bonuses
Bike to work scheme
Company pension
23 days annual leave plus 2 company days
Employee discount
Gym membership