Implementation Associate / Customer Support7 month contract commencing Nov 2025Hybrid - 2 days a week in the officeNewsWhip, the world leader in tracking the spread of news and content, is seeking a Implementation Associate to join our growing Irish team.If you love news, social media, comms and marketing, and are passionate about providing cutting-edge solutions in those areas, this role could be for you.NewsWhip is the world's leader at tracking and demystifying the spread of news, information and ideas between people online. We license access to our technology to the world's most sophisticated brands, Communications agencies and media. Our customers are based in more than 25 countries and include Samsung, McDonald's, Ogilvy, the New York Times and the World Health Organization.You will:Be an expert on the sources that power NewsWhip's platformsBe responsible for the addition of various sources to NewsWhip's content databasePrioritizing tickets logged by other team members and researching markets. Tagging and sorting these sources based on characteristicsHandle customer support queries via Intercom and escalate to the appropriate team, when necessaryManage NewsWhip's content database using internal tools.As this is an Entry level position the right candidates will:Be keen to learn and understand what powers our productsAbility to communicate clearly with customers and demonstrate a strong proficiency of the English languageStrong interpersonal and active listening skillsUnderstand at times this can be a data heavy job, you are the power behind our content and there is a lot that needs to be in our databaseBe intellectually curious and thrive in a collaborative environmentHave a real interest in news and social mediaBonus - If multilingual or have Excel skillsBenefits:Competitive hourly rateGreat working environment - hybrid modelAn opportunity to help define an entirely new industry categoryExcellent opportunity to grow in one of Dublin's fastest growing home-grown companiesOur Ethos:We believe in maintaining a friendly work environment, a healthy work-life balance, and compensating our employees fairly for their input. You'll be part of a team that believes in mutual support and education, and for a company where a work week isn't just the gap between weekends, but an opportunity to do work that is impactful and innovative. We also love eating and socializing together, and enjoy annual and seasonal company and team retreats, healthy and unhealthy snacks, and other perks.If this is you, please apply through the link. Looking forward to speaking