About the Role:
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This is a customer-facing position that requires strong IT skills and experience in administration. The ideal candidate will be highly organized, have a professional telephone manner, and enjoy working in a fast-paced team environment.
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Key Responsibilities:
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1. Manage a high volume of incoming service calls to ensure efficient logging and response times
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2. Schedule and coordinate field service engineers to meet customer requirements
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3. Liaise with customers on callouts, updates, and service resolutions
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4. Ensure accurate charging for all service activities
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5. Assist in the preparation of quotes, tenders, and document management
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6. Provide general administrative support including sales admin, customer reception, and day-to-day office operations
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Requirements:
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* Previous experience in a customer service or administration role
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* Proficient in IT systems, with excellent working knowledge of Microsoft Office
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* Exceptional communication and interpersonal skills
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* Ability to multitask and work well under pressure
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What's on Offer:
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* A competitive salary package of €30,000 – €32,000 depending on experience
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* A supportive and collaborative working environment
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* Opportunity to grow within a reputable company
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