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The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings.
We are looking for a Senior Cloud Solutions Architect to contribute to the growth and evolution of data services products and capabilities, primarily focused on Cloud Volumes ONTAP (CVO), Data Protection products, and Ransomware. The candidate is expected to work closely with field, product, engineering, product marketing, and customers to enable them to tap into the potential and success of the entire data services.
The success of this role depends on aligning customer, field, and company priorities to ensure that our data service brings more value to storage infrastructure while building and growing subscription services.
Job Responsibilities:
* Lead pre and post-sales technical enablement, supporting field teams with advanced product design to enhance deal success and customer satisfaction.
* Conduct hands-on testing and documentation for custom configurations, and co-author use-case documentation alongside product marketing.
* Develop and maintain sales tools such as TCO estimators and performance sizers, and provide technical expertise for internal training content.
* Represent the product at trade shows and conferences, create engaging content, and participate in specialized teams for targeted go-to-market strategies.
* Act as a technical liaison for customer and partner escalations, managing strategic customer relationships.
* Oversee technical aspects of early access programs, ensuring successful feature adoption and providing guidance on directed access initiatives.
* Manage the product enhancement request process, influencing design and prioritization with a comprehensive understanding of technical and business considerations.
* Collaborate with engineering and product management to develop new designs from concept to launch, and lead technical market analysis to inform product decisions.
Job Requirements
* 3+ years of hyperscaler experience (AWS, Azure, GCP), including configuring network, compute, and storage – MUST.
* 3+ years of proven work experience as a Cloud Architect or similar role – MUST.
* One or more of the following:
* 3+ years of hands-on experience with storage solutions.
* 3+ years of hands-on experience with Data Protection solutions, including backup and disaster recovery, enabling customer migration and DR requirements to secondary or low-cost data centers, on-premises or cloud.
* 3+ years of hands-on experience with Ransomware protection and Data security solutions.
* Good understanding of cloud security guidelines, key management, certificate handling, and highly available solutions for local, zonal, and regional HA.
* Good understanding of cyber threats and data vulnerability.
* Background in data security.
* Experience in managing data breaches.
* Experience conducting data protection impact assessments.
* Good understanding of virtualization infrastructure (VMware, KVM, Hyper-V), datastore deployment for VM provisioning on various storage media (VMFS, NFS, NVMe-TCP).
* Understanding of database or VM administrator lifecycle.
* Ownership mentality, demonstrating end-to-end ownership, accountability, and leadership when required.
* Exceptional written and verbal communication skills.
* Strong experience with complex problem solving.
* Customer obsession, with a focus on understanding and resolving customer pain points.
* Experience mentoring and training colleagues – advantage.
* Understanding of cyber recovery solutions – advantage.
* Hands-on experience with NetApp ONTAP – huge advantage.
* Familiarity with DORA and Bank of England requirements – advantage.
* Experience working within globally dispersed teams – advantage.
Job Segment: Product Marketing, Solution Architect, Senior Product Manager, Virtualization, Marketing, Technology, Operations
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