Job Type Permanent Remote Work Option Hybrid Category Retail Intermediary Location Donegal, County Donegal, Ireland Job Details Role Title: Customer Engagement Advisor - Multi-line Sales Role Location: Gweedore, Donegal. Company: Vhi Healthcare Dac Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you. We are actively looking for candidates to fill positions within our Multi-line Sale team. A Multiline Customer Sales Advisor has a key focus on the selling and retaining of Travel, Dental, Life and International Health Insurance Products. The individual will be responsible for maintaining first point of contact for new and existing customers. While you'll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don't miss your chance to join our team! Benefits: Annual Bonus Pension Health Insurance Ongoing training and development Hybrid working model (working from home and office based work) Parking Facilities Sports and Social Club APA Qualifications paid for along with support and training provided during the exam cycle Role Purpose Answering inbound and outbound calls for new and existing customers regarding Travel, Dental and International Insurance. Profiling our customer requirements to offer a solution from our range of products. Provide excellent advice and service to our members. Consistently demonstrate a strong customer focus by maintaining a high level of engagement with customers. Effectively multi-task by managing calls while also recording all on-going customer contacts and sales activity using our customer management system. Meeting and exceeding individual targets and ensuring all service levels are met whilst minimising abandon rates. Keep informed of all Vhi products and services. Developing and maintaining effective working relationships within the team and with all internal departments. Ensure Compliance, Quality and Risk Management KPIs for Multiline are followed. Progress the continued development of the Vhi Healthcare brand as the market leader in the provision of a quality service to its members. Education & Experience Ideally a Third Level Qualification or 1 - 2 years in a Customer Service role. Proven ability to work in a target driven environment and results focused. Excellent computer skills & proven administration skills. Must be an Accredited Product Advisor (APA) or willing to undertake same. Demonstrated alignment to Vhi values Skills and Abilities Customer focused with strong communication and interpersonal skills. A high degree of flexibility, with strong team spirit X Initiative, self- motivation and resilience This is a CF3, CF4 and CF5 role in line with central bank requirements. Vhi is an equal opportunities employer Accessibility If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your Reasonable Accommodations Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process. Please see our Vhi Careers page and LinkedIn page To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.