**Job Title:** Technical Solutions Specialist
As a leading provider of innovative foodservice solutions across the island of Ireland, we are seeking a highly skilled and motivated Technical Solutions Specialist to join our team.
Our success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver exceptional results every day. We don't just provide food and drink to our customers; we deliver new thinking, technology, and talent to our industry. We deliver opportunities for ourselves and our colleagues, enabling us to thrive in work and beyond.
We are now looking for a talented individual to join us as we continue to grow, innovate, and deliver.
The primary base for this role will be Cork, with occasional travel required to accommodate business as usual service activities and project delivery. Our technology-focused team collaborates with the wider Global Sysco Technology team, comprising over 1,600 technologists. We believe that our success is primarily due to the support and development of our people, as well as the modern technologies we use. Being part of Sysco means we retain an international focus that offers great opportunities to learn, develop, and pursue our career goals.
This challenging role requires a candidate who is self-motivated and results-driven, with excellent verbal and written communication skills, professional customer relationship skills, and the ability to interact with stakeholders at all levels across the business. The ideal candidate will have experience working under Service Level Agreements (SLAs) and possess excellent problem-solving and communication skills. A BSc degree in Computer Science, Information Technology, or a relevant field is preferable, while ITIL Certification is desirable.
**Key Responsibilities:**
- Provide technical support to internal and external users in an appropriate and professional manner.
- Interact with end-users face-to-face, over the phone, or via email to assist in troubleshooting technical issues.
- Record, update, and document incidents and requests in the Service Desk ticketing system.
- Share and contribute to creating and updating a support knowledge base.
- Install, configure, and troubleshoot computer operating systems, software, and peripheral devices.
- Manage multiple cases simultaneously and prioritize tasks effectively.
**Requirements:**
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role.
- Excellent verbal and written communication skills, with professional customer relationship skills and the ability to interact with stakeholders at all levels across the business.
- Experience with remote desktop applications and help desk software.
- Ability to give instructions to a non-technical audience, communicate complex technical concepts simply, and quickly establish good working relationships with users and team members.
- Excellent problem-solving and communication skills, with the ability to work under pressure and manage competing priorities effectively.
**Benefits:**
- Collaborative and dynamic work environment
- Opportunities for growth and professional development
- Flexible working arrangements
- Competitive salary and benefits package
**Others:**
- The successful candidate will be required to sign a confidentiality agreement upon commencement of employment.
- All employees are subject to background checks prior to commencing employment with Sysco.