Technical Program Management Director, DET Site Reliability
The Digital Enterprise Technology (DET) Site Reliability team is seeking an experienced Technical Program Manager to serve as deputy to the Senior Director of Site Reliability. This role drives reliability programs for our internal enterprise systems covering compute, storage, networking, identity, and access management. You'll shape and execute the reliability strategy while keeping day‑to‑day operations running smoothly.
Responsibilities
* Partner with leadership to define and implement Service Level Objectives (SLOs) and reliability frameworks for enterprise systems.
* Drive adoption of production readiness practices throughout engineering and product organizations.
* Build relationships with stakeholders across multiple business units to identify gaps and opportunities.
* Lead recurring planning for reliability initiatives aligned with organizational goals.
* Foster a culture of continuous learning within reliability engineering.
Incident Response
* Serve as an escalation point for major incidents affecting DET systems.
* Act as incident commander for critical production issues when severity reaches the highest levels.
* Enforce incident response procedures across all teams.
* Coordinate with incident managers worldwide on high‑priority situations.
* Keep executives informed with timely updates during active incidents.
Delivery Management
* Lead the planning and execution of programs using Agile, Scrum, and SAFe principles across multiple teams.
* Manage risks, issues, and cross‑team dependencies before they become problems.
* Track and report on key performance indicators (KPIs).
* Communicate program status, risks, and progress to stakeholders and leadership.
* Run governance structures that enable effective executive decision making.
Operational Excellence
* Implement automation, tooling, and best practices for reliability engineering.
* Facilitate technical discussions to surface critical trade‑offs and dependencies.
* Support incident post‑mortem and root cause analysis processes.
* Champion continuous improvement in production readiness and SRE practices.
* Oversee problem management and continuous improvement processes.
Required Experience
Education & Experience
* Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).
* 8+ years of experience in software engineering organizations.
* 5+ years of experience as a Technical Program Manager or comparable role.
* Demonstrated track record implementing and executing SRE or production readiness programs.
* Experience managing geographically distributed teams.
Technical Expertise
* Strong understanding of cloud infrastructure, distributed systems, and large‑scale production systems.
* Experience with operational health monitoring, incident management, and incident response processes.
* Familiarity with cloud deployments, migrations, and data center technologies.
* Knowledge of infrastructure lifecycle management and ITIL practices.
* Ability to articulate system‑level trade‑offs, identify risks, and probe critical paths.
* Proven experience leading incident response for complex distributed systems.
* Strong background managing high‑pressure situations requiring quick decisions and clear communication.
Professional Skills
* Experience leading ITSM/Infrastructure projects and programs across multiple teams.
* Solid command of project lifecycle and project management methodologies (PMI Framework, SAFe).
* Experience using project planning and PLM tools like Jira, Smartsheet, Asana, or Linear.
* Strong communication abilities to convey complex technical concepts to diverse audiences.
* Experience with documentation and work tracking tools such as Jira, Confluence, and project management platforms.
* Demonstrated success influencing without formal authority across engineering teams.
* Ability to thrive in ambiguous environments while maintaining operational excellence standards.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Dublin, County Dublin, Ireland €60,000 - €70,000
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