Job Title: Field Service Engineer
As a Field Service Engineer, you will serve as the direct liaison with customers to install, maintain, and upgrade equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.
Responsibilities:
* Perform field-based installation, configuration, maintenance, and upgrades of complex equipment, ensuring compliance with technical specifications and operational standards
* Use digital analytics for troubleshooting
* Apply basic diagnostic techniques to assess equipment and address technical issues
* Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
* Coordinate and communicate directly with customers
Minimum Qualifications:
* Completion of a Bachelor Degree in a relevant discipline
* At least 1 year of work experience in customer/field service support, or a related technical field
* Ability to read and interpret electrical and mechanical schematics
* Experience diagnosing and resolving basic technical challenges
* Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
* Familiarity with hand tools and their appropriate usage, including digital multimeters
* Effective written and verbal communication skills
* Basic knowledge of Microsoft Excel, Word, and PowerPoint
Preferred Qualifications:
* 2–4 years of work experience in customer/field service support, or a related technical field
Physical Requirements:
This position requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing between colors, and working with electricity.
This position involves working in a clean room environment and requires the use of Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.