What this Job Entails:
Scope:
* Resolve a wide range of network issues creatively and effectively.
* Monitor the performance and health of optical and IP networks using advanced network management tools.
* Tackle diverse and complex problems, applying sound judgment and innovative solutions.
* Operate with minimal guidance on daily tasks, requiring only general instructions for new assignments.
* Troubleshoot and resolve network issues to ensure minimal downtime and service disruptions.
Roles and Responsibilities:
* Network Management:
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o Manage and optimize hardware technologies to maintain network performance and capacity.
o Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.
* Issue Resolution:
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o Address network traffic issues and respond to queries raised by XFNs and partners.
o Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.
o Conduct root cause analysis for network outages, providing detailed reports and solutions.
* Cross-functional Collaboration:
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o Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.
o Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.
* Additional Duties:
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o Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.
Required Qualifications/Skills:
* Bachelor's degree (B.S/B.A) from a four-year college or university, with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.
* Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).
* Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.
* Comprehensive understanding of fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.
* Experience in preparing root cause analysis reports for network and server outages.
* Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.
Preferred Qualifications:
* Experience working in a multi-vendor network environment.
* Relevant network certifications such as CCNA, CCNP, JNCIA, JNCIP, OCA, or equivalent.
Physical Demands & Work Environment:
* Ability to perform office-related tasks, including prolonged sitting or standing.
* Capability to move within an office environment and effectively use a computer.
* Must have strong communication skills for effective collaboration and coordination.
* Occasional repetitive motions of the wrists, hands, and/or fingers may be required.
This position offers the opportunity to work independently on complex network operations tasks while playing a critical role in maintaining and optimizing a global network infrastructure.