Job Description
The purpose of this position is to achieve key objectives with regards to service, cost, productivity and throughput through effective management of employees, maintenance of company operating standards and compliance with ISO operating procedures. Effective strategic leadership, motivation and direction of direct reports and their teams are also crucial in achieving these objectives.
Operational Hours
Operational hours typically run between 8pm and 2am. Flexibility is required to ensure seamless execution of night operations.
Key Responsibilities
Strategic
To contribute to the strategic planning for Central Operation teams, driving growth and improvement across the organization.
Operational
* Manage night operations sortation processes and parcel movements in line with company policy.
* Ensure quality procedures at night are delivered efficiently and effectively.
* Holiday planning must be managed in accordance with operational requirements.
* Operate within and exceed company-set service levels for all areas of responsibility.
* Achieve Hub sortation unit cost targets.
* Manage activities of night yard traffic management team ensuring safe and efficient movement of site traffic.
Financial
* Control night Hub operations costs through planning and review of finance reporting procedures – use of P & L and productivity statistics.
* Provide input into annual and period planning.
Service
* Contribute to wider operations team providing support to depot networks through liaison with Operations Support and other relevant departments.
Health & Safety/Security
* Ensure company Health and Safety policy is implemented and monitored during Night Operations, maintaining a safe working environment.
* Contribute to Security Policy, facilitating security awareness and actioning vehicle and personnel searches in line with policy.
HR
* Liaise with HR Department to contribute to Hub Night Team recruitment.
* Manage employee retention in your team, improving overall engagement.
* Investigate and carry out disciplinary, grievance and appeal hearings in accordance with company procedures.
* Effectively manage all employees through communication, appraisals and training, improving employee engagement.
* Develop directly line managers and their reports through communication, appraisals, training and individual development and coaching.
* Manage absence, leading to a reduction in lost time through absence and sick pay costs.
* Manage On Job Trainer programme (OJT's), ensuring new starters receive appropriate training.
* Contribute to regular meetings with union/employee representatives.
Other
* Undertake projects designated by the CEO and work alongside Heads of Departments on other initiatives.
* Liaise with external consultants, design agencies and independent auditors to support production of companies Annual Report and CSR Report.
Qualification
* Third level qualification in supply chain or similar field or equivalent level of experience in a similar role.
* Flexibility around working hours.
* Excellent people skills.
* Full clean driver's license.
* Excellent communication skills.
* Excellent administrative and IT skills, including working with Warehouse Management Systems and MS Office.