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Working as a member of an Outsourcing team with responsibility for providing a range of administration services for medium and large clients. This will involve working to agreed service standards and client deadlines, complying with internal procedures to provide a consistent and proactive client service to the highest standards, and working closely with and supporting the team leader. The person will be responsible for helping to ensure the successful integration and training of new team members and providing technical support to team members, as well as helping resolve client and member issues.
The Role
* Performing administration duties on a portfolio of DC Pension Schemes, ensuring all aspects of day-to-day administration are delivered to high standards, including renewals, financial transactions, issuing benefit statements, leaver, and retirement option statements.
* Meeting service standards and adhering to procedures.
* Communicating professionally with clients and internal customers.
* Attending trustee and client meetings as required.
* Providing feedback and support to the team leader.
* Planning and coordinating work with the team leader to meet deadlines.
* Undertaking special project assignments as needed.
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