Aftercare Manager
Aftercare Manager for a Tier 1 Main Building Contractor to work across our clients prestigious large scale projects in the Dublin region. This successful Aftercare Manager will report to a company director and be primarily responsible for dealing with defects after completion.
Role:
* Coordinate Stakeholders: Manage daily interactions between clients, subcontractors, and the Maintenance Team to ensure effective defect resolution and aftercare.
* Resolve Defects: Address disputed defects with clients or subcontractors, maintaining strong relationships while ensuring timely and accurate resolutions.
* Manage Helpdesk: Oversee the Helpdesk system to log and track all maintenance and defect work, ensuring regular updates and adherence to procedures.
* Ensure Workflow Compliance: Assess and action defects according to established workflows, ensuring accurate diagnosis of root causes and raising Non-Conformance Reports (NCRs) for major defects.
* Lead Meetings and Reporting: Chair weekly Maintenance Meetings, circulate minutes, and deliver monthly Procore dashboards, fortnightly progress reports to the Quality Department, and interim dashboards during defect periods, covering progress, costs, and milestones.
* Build Relationships: Develop ties with specialists, architects, engineers, and clients' FM teams to support defect management and aftercare processes.
* Identify Trends and Lessons: Analyse defect trends, propose solutions, generate Lessons Learned with project teams, and prepare Quality Alerts as required by the Quality Department.
* Support Commercial Processes: Empower the Commercial Team to handle notices, warranties, and obligations; ensure proper record-keeping for non-compliant subcontractors; and track costs for access, plant, materials, and equipment to recover expenses from the supply chain
.
Required:
* Previous experience as a aftercare / defect manger.
* Experience of defect resolution or Property Management (Ideally)
* Will consider strong site management experienced candidates that want to move into this area
Package
* €80k-€90k
* Pension and other benefits
* Company Vehicle or travel allowance
* If you are a
Aftercare Manager
considering a career move, send your CV or contact Declan Hasson for a confidential discussion. GPC will not send any applicants CV's to clients without a full discussion and prior consent. GPC is a specialist construction recruitment consultancy with 27 years' experience based in Dublin.