Responsibilities:
1. To ensure all guest queries are handled promptly and efficiently.
2. To ensure all guest requests are met or suitable alternatives suggested instead (e.g., special dietary needs, VIPs, special requests).
3. To assist in maximizing revenues, cost percentages, and menu structure through suggestion and feedback.
4. To assist Ex Head Chef in updating all menus consistently and seasonally according to standard.
5. To check product against standards and for consistency daily.
6. To make sure product is to standards prior to presentation to guests.
7. To assist in updating hotel recipes and menu specifications along with menu changes.
8. To be aware of relevant competitor information and market changes, suggesting changes to our services/prices as appropriate.
9. To be familiar with safe keeping, cash handling, and credit policy of the hotel.
10. To assist in the compilation and achievement of the F&B budget.
11. To constantly liaise with Room Service team, Restaurant team, Bar team, Café team, and Conference team departments to ensure all guest requests are attended to efficiently while meeting and exceeding standards.
12. To be aware of any hotel promotions, corporate promotions, or special activities going on in the hotel/area.
13. To support the kitchen porters in crunch periods or as requested by Department Managers.
14. To assist with carrying out any reasonable customer entertainment when required.
15. To ensure you have a good working relationship with regular customers and groups.
16. To work closely with the breakfast front of house team.
17. To provide excellent guest care.
18. To ensure efficient service to guests at all times.
19. To identify reasonable needs in regards to tools and utensils to carry out your job in order to meet and exceed all standards.
20. To ensure your work area is kept clean and tidy at all times.
21. To adhere to the waste management procedure in the hotel.
22. To adhere to all food costing and portion control in the kitchen.
Skills:
Breakfast, Lunch, Bar Food, Banquets
Benefits:
Parking, Meal Allowance/Canteen, Bike to Work, Staff Discounts, Free Hotel Nights
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