Service Engineer Supervisor- Cork Based
Primary duties include:
* Lead, motivate and coordinate a team of trained service engineers to provide quality service to all customers in a timely manner.
* Manage and support all Technical and Commercial customers
* Oversee all sales, new installations and plant upgrades.
* Serve as the key liaison to sales and management to ensure consistent customer satisfaction.
* Provide status and service reports to recommend next steps to management
* Maintain service contracts with existing clients and prepare new contracts. Working with our sales department to promote and quote PST products.
* Plan accordingly for upcoming works and ensure that the service engineers have the required stock.
* Demonstrate proven time management, people management, interpersonal skills & coordination experience
* Set priorities and monitor progress according to established requirements.
* Proactively introduce any process improvements around the delivery of services.
* Train and mentor staff and evaluate employee performance. Cultivate, improve, and sustain relationships with customers and ensure customer satisfaction by following-up with customers and field engineers through service completion.
* Provide technical and functional leadership support and guidance as required.
* Support with the onboarding of all new team members
* Coaching and mentoring the team
* Challenge behaviors that do not align with our values or culture.
* Identify where there are training gaps/needs and implement training plans
* Hold regular reviews with team members and ensure mid-and-end-of-year reviews take place.
* Lead and motivate the service team, providing guidance and support.
* Demonstrate strong leadership skills, communication and collaboration abilities, and a drive for results.
* Ensure adequate stock levels and accountability for stock from all team members.
* Carry out regular stock takes.
Requirements, Skills, and Experience:
* Technical qualifications or equivalent experience in electrical and instrument fields.
* Experience with instrumentation equipment, RAMs, HAZOPs, AutoCAD, and CRM systems is desirable.
* Working experience with calibration software, e.g., Compucal.
* Working experience with service software, e.g. WorkPal
* Full, clean driving license.
* Experience with managing a teams.
* Empathy and adaptability to different interpersonal styles.
* Self-motivated and a team player with a customer-focused mindset.
* Previous experience in a similar role preferred.
* Good written and verbal communication skills.
* Proficient in Microsoft Office (Excel, Word & PowerPoint)
* Experience with Microsoft Dynamics would be a key advantage.
* Strong people management skills
* Leadership, Delivering Feedback and Coaching Skills
* Strong Oral and Written Communication Skills
* Motivational Skills
Job Type: Full-time
Benefits:
* Bike to work scheme
* Company car
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Sick pay
Work Location: In person