What You Do
Our Care Advisors support customers in many different languages and are the first point of contact for clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high‑quality service and committing to continuous improvement.
Your Key Responsibilities
Respond to queries regarding cover, claims, hospitalisation, complaints.
Commit to the department’s service standards, including a 24‑hour turnaround for all written communication and a target call abandon rate of 2%.
Multi‑task daily assigned workload and ad‑hoc assignments, following up on individual cases.
Develop extensive product knowledge to provide timely and accurate information to clients.
Assist the in‑house medical team in coordinating client hospital admissions, evacuations, repatriations, and other cases as required.
Provide outstanding customer service and ensure customer satisfaction and retention.
Strengthen data management practices to ensure customer information is handled securely and efficiently, aligned with industry best practices for data protection and privacy.
Work effectively in an AI‑driven environment using cloud‑based tools, applying insights responsibly in line with data governance, security, and ethical use standards.
What You Bring
Experience in a customer‑focused or administrative role.
Previous experience in a call centre environment is beneficial.
Ability to work in a pressured environment with tight deadlines.
Strong knowledge of Microsoft Office (Excel, Word).
Flexibility to work within rotating shift patterns.
Valid EU work permit with the ability to work full‑time year round.
Fluency in English and a second language (French).
What We Offer
Dynamic and multinational working environment.
Training and development programs, including free access to LinkedIn Learning.
Range of employee benefits such as performance bonuses, gift vouchers, health and dental insurance, public transport subsidy, childcare allowance, and more.
Open company culture and flexibility of working hours, with hybrid and limited days abroad.
Discounts on Allianz Partners products.
Modern offices.
We at Allianz are proud to be an equal‑opportunity employer. We welcome applications from people of all ethnicities, cultures, ages, genders, nationalities, religions, disabilities, and sexual orientations. We are committed to diversity and inclusion. We encourage applicants to bring their whole selves to work.
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