Department: Support
Employment Type: Full Time
Location: Duleek
Description
Who are we?
At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support.
We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions.
Why join us?
We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you’ll work in a dynamic, inclusive environment that supports your personal and career aspirations.
The Role
This is an exciting role, varied role for a professional looking to further develop or build a career in either accounting or IT infrastructure.
Successful candidates will troubleshoot customer queries, using problem solving skills to resolve issues and guide customers to a successful outcome.
Full product software training as well as accounts and bookkeeping training will be provided. We are committed to the development of all our staff.
Key Responsibilities
* Acting as the first point of contact in supporting customers over the phone and via email.
* Providing help and answers to customers' bookkeeping and accounts issues through identification of the problem itself, research on answers and subsequent provision of guidance.
* Guiding customers through our software, enabling them to use the software effectively.
* Utilising AI-powered tools and resources including Forethought and WalkMe to enhance support efficiency and provide more accurate, timely responses to customer inquiries.
* Keeping abreast of trends and changes in accounts and bookkeeping areas.
* To support, guide and assist other team members in resolving customer queries.
* Work with Support team managers and leaders to reach targets, ultimately providing best in class support to our growing customer base.
The Person
This is an exciting opportunity to join a very fast paced team as our business continues to grow. The role will suit a professional who enjoys working as part of a team, who has a strong customer focus and is highly motivated.
Ideally, The Successful Candidate Will Have
* Strong communication skills, particularly phone and listening skills
* Bookkeeping or Accounts qualification would be a distinct advantage
* Interest in and desire to work within the accountancy and bookkeeping field
* Strong IT proficiency
* A proven ability to troubleshoot and diagnose issues in a timely manner
* Basic knowledge of IT infrastructure
* Experience with or willingness to learn AI-powered support tools such as Forethought and WalkMe to enhance productivity and customer service delivery
* Demonstrable customer service skills, eager to go the extra mile to assist customers
* Excellent phone manner with the ability to engage and build rapport with customers
* Ability to work under pressure and in a changing environment
* Positive attitude with a can-do approach
Benefits Include
* 25 days Annual leave
* Company pension
* Health Insurance
* Employee Assistance Programme
* Cycle to work scheme
* On-site parking
* Company events
* Work from home
#J-18808-Ljbffr