About a leading Motor Retailer in the Dublin area. Our expansion and growth has led to seeking positive individuals to join our successful Aftersales team in Bray. We focus on delivering excellent customer service experience.
We are looking for customer focused individuals passionate about making the experience of having your vehicle serviced by us one that is remembered for delivering excellence.
As a Service Operations Manager, you will manage and develop the Workshop, providing technical support to staff and customers. Your role ensures maximum utilisation and quality from the workshop, and customer satisfaction.
Key Responsibilities:
* Assist in controlling service and repair work carried out in the workshop to maximise service sales and profitability.
* Control the workshop through efficient operation of the planner and loading the work for each technician.
* Drive workshop hours and be responsible for workshop loading, utilisation, efficiency productivity and technician time on each job.
* Evaluate the quality of work delivered and ensure first-time resolution for every repair.
You will oversee the team of Technicians and support the front of house Teams within the service department to deliver an outstanding Aftersales experience to our customers.