Job Title: Customer Service Advocate
We are seeking a highly motivated and professional Customer Service Advocate to join our team.
This is a full-time position with hybrid options available. You must be available to work from 5pm to 1am Monday to Friday.
Key Responsibilities:
* Respond promptly to customer inquiries via phone, email, and live chat.
* Resolve issues related to orders, products, refunds, commissions, and accounts.
* Manage product complaints and ensure prompt resolutions while maintaining customer satisfaction.
* Provide detailed information on company policies, promotions, and compensation structures.
* Stay up-to-date on company products, business model, and compliance protocols.
* Process refunds, exchanges, and adjustments in line with company guidelines.
* Record customer interactions accurately and escalate complex cases to the appropriate team.
* Assist brand partners with navigating back-office systems and understanding their earnings and orders.
* Represent the company in a knowledgeable, professional, and courteous manner.
* Collaborate with other departments to provide a seamless experience for customers.
* Adhere to company procedures and industry regulations to ensure compliance.
Additional Responsibilities:
* Complete all required training and adhere to established policies and procedures.
* Carry out other duties as assigned.
About This Role
This role offers excellent opportunities for growth and development. If you have excellent communication skills and are able to work effectively under pressure, we encourage you to apply.