STAFFTo ensure the premises is sufficiently staffedTo ensure all staff are on duty on timeTo ensure all company policies in relation to staff employment rules are adhered to including disciplinary, grievance etcTo communicate with employees, HR Dept and Senior Management on issues such as staff performance, customer care, timekeeping, quality of work etc.To ensure that rosters are prepared, agreed and posted a week in advance.To ensure that the company's policies in relation to bullying, sexual harassment and smoking are prominently displayed at all times.To build an ethos of friendliness, presentation of staff, customer care, hygiene and co-operation within the store, organising training or re-training where necessaryTo seek advice and guidance in the area of labour legislation before taking action which could compromise the company.To motivate staff as you see fit in order to maximize their performance and their enjoyment in the work they do.DAILY DUTIESTo ensure the smooth running of the shiftTo ensure the premises is fully prepared for serviceTo ensure service is efficient, with the minimum of fuss & delay and to the required standardTo organise and partake in stocktaking on a regular basis.To undertake any other managerial duties which may arise from time to time.Where applicable to take responsibility for security aspects of the store including opening and closing of premises at prescribed times.To maintain a positive attitude with staff & customers alikeTo follow all standards which have been implemented in the premisesTo ensure the guest is satisfied with the service & product providedTo maintain the Restaurant & surrounding areas to high level of cleanlinessTo deal with customer enquiries & complaintsTo have an in-depth knowledge of all company facilities availableTo communicate all company facilities & services to guestsTo ensure a high level of personnel hygiene & groomingTo follow all standards towards service excellence implemented within the Departments